Technical Service Engineer - Lombardy and Veneto

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Technical Service Engineer - Lombardy and Veneto

Work Arrangement : Remote

Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls, and improved manufacturing processes.

As a Technical Service Engineer, you will be part of our technical service team in your assigned area in Italy, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do :

• Perform pre-installations, installations, and maintenance activities.
• Conduct training sessions, both internally and externally where needed.
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation.
• Actively promote and sell M-I service products to our customers, improving application uptime and maximizing M-I sales results, while ensuring the highest level of customer satisfaction.
• Work in partnership with the Sales teams to assist with sales revenue targets and revenue growth. Build strong relationships with the Sales department.
• Travel to customer sites within your assigned area, along with occasional national travel for training events and meetings.

What you need to have :

• Ability to manage multiple tasks efficiently.
• High proficiency in Italian; intermediate English; Spanish is a plus.
• Ability to follow procedures and plan time effectively.
• At least 2-3 years’ experience as a Field Service Engineer or Technical Service Engineer.
• Ability to assess technical situations and issues proactively, advising on solutions.
• Certifications related to Mechanical, Electrical/Electronics, Networking, Vision cameras, or software capabilities.
• Expert knowledge of technical products, ideally including Markem-Imaje’s product range.

What we offer :

• Health Care
• Company car
• Performance-based yearly merit increase
• Growth opportunities & international environment

We are looking for candidates aligned with our values and culture:

• Winning through customers.
• High ethical standards, openness, and trust.
• Results-oriented.
• Respect and value people.

If you believe you match our values and have the required experience, then apply! We look forward to hearing from you.

LI-DNI#SWE

Work Arrangement : Remote

All qualified applicants will receive consideration without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or other factors prohibited by law.

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This position may be located in: EMEA : Italy : Verona : Verona

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