Customer Service Office Executive

CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets, crates, and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

As Customer Service Office Executive, you will act as the contact for proactive analysis on customer accounts, participate in account management, and deal with in-depth and complex issues professionally.

• Take preventive and proactive actions to ensure customer satisfaction is maximized.
• React positively to problems identified and undertake root cause analysis.
• Provide reconciliation for customer accounts relating to regular and ad hoc pricing/declaration methods.
• Perform account analysis to identify trends in customer activity and deviations on asset productivity using specific tools like BW; track account stocks and flows to identify declaration issues.
• Conduct account performance reviews and develop continuous improvement plans in collaboration with customers and Account Managers.
• Manage audits, analyze, communicate, and negotiate outcomes to maintain accuracy in customer balances.
• Handle account reporting and monitoring, including payment activities, invoice checking, corrections, and indexation processes for emitter customers.
• Manage administrative tasks using SAP and local tools.

What we look for:

Education: Bachelor or equivalent in Economics or related fields.

Minimum 13 years of work experience in a customer-facing role.

Experience with objectives, measures, and KPIs.

Analysis on Customer Performance

Computer Skills: SAP BW, Outlook, Microsoft Office (advanced Excel), Salesforce, Power BI.

Remote Type

Hybrid Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retention, Customer Satisfaction, Customer Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination.

We are an Equal Opportunity Employer committed to developing a diverse workforce where everyone is treated fairly and has the opportunity to contribute to business success while realizing their potential. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Beware of fraudulent job offers. Brambles and CHEP do not conduct interviews via online chat or request money for employment. For legitimacy inquiries, contact us directly.

Key Skills

Ab Initio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics.

Employment Type: Full-Time

Experience: 13+ years

Vacancy: 1