SAP BASIS & HANA Account Manager - Italian Speaker

Permanent / Full-Time / Remote

We are HCLTech, one of the fastest-growing large tech companies in the world with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud capabilities to drive progress.

Our diverse, creative, and passionate team strives for excellence, and we support their growth to help them reach their full potential.

We are seeking a highly talented and self-motivated Digital Customer Engagement Manager to join us in advancing technology through innovation and creativity.

Your Role & Responsibilities

As a Digital Customer Engagement Manager, you will focus on:

• Supporting sales-to-delivery handovers and customer onboarding to SAP Enterprise Cloud Services
• Contributing to onboarding and transitioning customers to SAP Enterprise Cloud Services
• Orchestrating service and project delivery according to scope, budget, and milestones
• Supporting de-escalation of critical customer situations
• Collaborating with Major Incident Management, SAP Customer Office, and SAP Product Support on critical issues
• Participating in customer release and maintenance activities
• Supporting technical requirements throughout the customer lifecycle within SAP Enterprise
• Executing problem management and continuous improvement initiatives
• Liaising with SAP stakeholders to ensure customer success
• Reviewing account status to determine if transition to another team is needed based on volume or complexity growth
• Facilitating onboarding of associates with mandatory training documentation
• Enabling continuous knowledge transfer sessions on new topics and refreshers

Qualifications & Experience

Technical Skills Required

• Minimum of 5 years in SAP Basis with technical expertise
• Hands-on experience with HANA database
• Mandatory experience in SAP Upgrade & Migration (OS / DB)
• Experience with SaaS products (e.g., Ariba, Salesforce, C4S) integration is a plus
• Experience with cloud platforms (AWS, Azure, GCP)
• Italian language proficiency at C2 or native level
• English proficiency at B2 level or above

Work Experience

• 5-6 years in multinational software/IT organizations
• 5 years of SAP Basis S/4HANA knowledge
• At least 2 years of cloud-related experience in solution management, consulting, or delivery

Why Join Us

• Fast-growing tech company with a presence in 50+ countries and 225,000 employees
• Highly diverse, with 165 nationalities
• Global collaboration opportunities
• Virtual-first work environment promoting work-life balance and flexibility
• Focus on growth with learning and career development programs
• Comprehensive benefits package
• Certified great place to work and top employer in 17 countries

Equality & Opportunity

We are committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, national origin, or other protected categories, in accordance with applicable laws.