Conference & Events Manager - Chia Laguna Resort-Sardinia
Italian Hospitality Collection is a fast-paced, world-class hotel, resort and spa brand.
Our mission is to acquire international, high-end hotel, resort and spa hospitality experiences that position the company as the number one Italian hospitality brand in Europe.
We seek to provide rich, rewarding and authentic experiences for avid travelers who seek to feel loved, cherished and indulged in a lifestyle that embodies the splendor of all things Italian.
Chia Laguna is a Sardinian world-class resort set among Italy’s best sea with gold sands and crystal water and is currently living an exciting second phase of its history.
The Resort has a huge potential in terms of C&E and we are looking for a brilliant candidate, lover of Italy and eager to raise the bar to sky-high levels. It has one of the biggest and most important MICE and C&E facilities in Sardinia, with super appealing stylish furnishing, flexible and modular spaces. Thanks to the recent re-branding, its features and the unique location we are so enthusiastic to offer the opportunity to highly experienced candidates who want to live as protagonists a memorable phase in Sardinian and Italian Hospitality.
Listed below are the mandatory requirements to be short listed for this role:
- A minimum of 7 years’ experience in MICE, featuring;
- Significant experience in a reactive and pro-active MICE sales role;
- A minimum of 3 years in an international hotel group (ideally, but not necessarily, Hilton International) and a cluster environment;
- Significant experience in leading a Team;
- Computer literate, with excellent presentation skills, and highly confident with Microsoft Office’s suite (especially PowerPoint);
- Strong analytical and strategic mind-set, accompanied by regular use of daily/weekly reporting systems;
- Native or fluent in Italian (written and spoken);
- Fluent in English (written and spoken);
- Additional language (French or German would be considered a plus);
- Confident use of PMS (Protel, OnQ PM) and CRM (Zoho, Delphi);
- Must be a EU Citizen or in possession of an Italian work visa;
The Conference & Event Director we are looking for, must be extremely organized and excel at internal communication, time management, and the ability to relate and manage our C&E Team.
- He/She focuses on negotiating and converting MICE opportunities. He/She is able to create strong and durable relationships with clients at different levels/segments.
- He/She must be able to set personal high standards and motivate the team to over-perform.
- He/She is a natural leader, who sets personal and team’s goals, with a strong capability of guiding his/her team through the process to reach the objectives with success, maximizing every opportunity.Monitor RFPs, options, and negotiations for group bookings, congresses, and events in close cooperation with the pro-active sales team as well as C&E team members.
- He/She manages hotel reactive sales plans to ensure they accurately interpret and support the hotel strategy and use these plans to focus sales and negotiation efforts on markets and segments that will lead to achieving or ideally exceed business objectives.
- He/She has strong strategical skills in predicting the upcoming changes in MICE environment but also analytical ones in understanding the KPIs and forecasting numbers.
- He/She works closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.
- He/She has strong capabilities in time management and coordination of both sales and operational aspects of every event.
- He/She strategically strengthens and expands the hotel’s customer base, in accordance with the pro-active sales team.
- He/She executes initiatives as outlined, but swiftly implements strategies/tactics to offset changes in markets, the economy or if driven by the competitive set.
- He/She organizes and/or attends scheduled group and related meetings.
- He/She prepares company contracts for events in accordance with current business and pricing conditions.
- He/She has strong interpersonal skills and demonstrate pro-activity in collaborating with other departments of the property, in order to make any experience of every guest a successful one.
- He/she will be able to strictly follow all company and brand procedures and plans, to contribute to achieve and exceed revenue targets.
- He/She reports to the Director of Sales of Chia Laguna Resort.
Location base: Chia Laguna - Sardinia
- Ensure the correct management of RFPs, following company and brand standard procedures.
- Qualify every request, prepare and deliver excellent C&E proposals, customizing offers in accordance with client needs.
- Ensure the team follows a proper and regular update of our CRM with opportunity updates, calls, account information, tasks, and projects.
- Ensure our two PMS (Protel and OnQ) are properly and regularly updated by the C&E team.
Ø - Event Management from A to Z, including the operational organization at property level.
Ø - Regular and timely updating of CRM with opportunity updates, calls, account information, tasks, projects, etc.
- Focus on the teams KPI conversions in accordance with assigned goals.
- Contribute ideas to improve standards and new ideas of products and services offered.
Ø Actively coach the C&E Sales & Ops Teams.Adjust forecasts based on the current situation.
Ø Prepare reports and stats for the Group Director of Sales & Marketing and the Director of Sales on weekly/monthly basis.
Ø Attend sales and commercial internal meetings.
Ø Participate and/or conduct site inspections and Fam Trips on property.
Personality and skills
These are the personal skills, qualities and attributes the candidate will need to demonstrate in order to carry out his/her job effectively:
- Sets high personal performance standards.
- Manages time effectively.
- Prioritizes actions and tasks through to completion.
- Actively seeks opportunities to develop and learn from experience.
- Communicates openly and clearly, both verbally and in writing.
- Pitches information at the appropriate level.
- Actively listens to the needs of others before contributing.
- Develops positive working relationships at all levels.
- Self-reliant, works with minimal control and direction.
- Manages conflict effectively.
- Seeks innovative solutions.
- Makes conscious decisions to go for action.
- Accepts personal responsibility to make things happen.
- Constantly reviews in order to improve.
- Acts on own initiative when appropriate.
- Thinks ahead, developing contingency plans where necessary.
- Presents powerful arguments to persuade others.- Expresses confidence in own ideas and networks with others.
- Adapts quickly and positively to new situations.
- Continues to be productive in changing circumstances.
- Shows passion for sales and target-based performance.
- Is able to work in a highly pressured environment.
- Features good listening skills and the ability to anticipate client needs.
- If efficient at reading situations, understanding environments and responding accordingly.
- Has well-developed interpersonal and adaptive management skills.
- Boasts a mentality focused on client service and taking responsibility beyond direct duties.
- Plans team development and empowerment.
PREFERRED REQUIREMENTS:
Listed below are the requirements that, on top of the mandatory requirements, will be considered as an advantage:Bachelor’s Degree in one of the following:
- Hotel Management, Tourism, Economic or Marketing studies.
- Master in Conference & Events, Project Management.
- Social Media Passion
- Photography
- Previous Experience in Hotel Operations.
- Master in Conference & Events, Project Management.
- Social Media Passion
- Photography
- Previous Experience in Hotel Operations.
più velocemente
Seguici
