Electrical Engineer - Field Services

• We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support for field and remote service activities to work with clients and other stakeholders resolve issues related to Battery Storage Systems.

The successful candidate will have the following key responsibilities :

• Oversee and perform all on-site technical tasks, including commissioning, preventive, scheduled, and corrective maintenance.
• Focusing on resolving post-sale issues efficiently, reducing system downtime, and ensuring fast recovery through strong customer communication and effective information sharing.
• Monitor and assess product performance by working with the monitoring team to analyze operational data from BESS systems, coordinating closely with HQ and the EU technical team.
• Identify and propose technical solutions by collaborating with the HQ team to ensure prompt resolution of system faults.
• Taking part in field activities such as system commissioning, troubleshooting, and regular maintenance.
• Assist the help desk team with technical support calls and ticketing system management.
• Work under the guidance of the HSE Manager to assess risks and approve operational procedures that align with HSE standards and regulations.
• Finalize and manage the spare parts list, addressing obsolescence and ensuring compatibility of replacement parts in collaboration with the LATAM and HQ teams; maintain and control stock, consumption and supply chain planning.
• Ensure local teams and service partners are equipped with the necessary tools and spare parts for uninterrupted operations.
• Work closely with the Technical and Training teams to maintain high service quality standards during field operations.
• Collaborate with local service teams, including managers, technicians, and service partners, to ensure smooth and effective technical support.
• Required Skills & Qualifications :
• Hold an electrical Certification, Degree or equivalent in accordance with the national regulations and laws.
• Hands-on experience with basic electrical tools (e.g., multimeter, torque wrench).
• Ability to read and interpret electrical diagrams; relevant technical education or work experience preferred.
• At least 2 years of on-site experience with BESS systems, electrical installations, wiring, and system commissioning.
• Proficient in English (spoken, written, listening, and reading), with the ability to write technical manuals in English.
• Hold a driver's license and willingness to travel.