Loss Prevention Manager - The Westin Excelsior & The Florence hotels

Manages the daily functions of the department to ensure protection of property assets associates guests and logs certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and associate satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the security / loss prevention or related professional area.
• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security / loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security / Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly OSHA / SAFETY audits incident tracking and the hazard abatement process.
• Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.
• Comply with applicable federal state and local law and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all cctv equipment alarmed doors and duress alarms to ensure that they are fully functional.
• Incorporate into patrols which encompass all areas of the propertys interior and exterior an inspection tour of recording system.
• Follow Duty of Care process for the protection of guests and associates.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and associates.
• Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well being of guests and associates.
• Oversees all loss prevention operations to include but not limited to patrol process emergency response investigations (initial & follow up) for all guest and associate related incidents shipping and receiving process (makes recommendations for improvement) electronic key system and manager on duties responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and associates.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases.

Leading Security / Loss Prevention Teams

• Communicates the importance of safety procedures detailing procedure codes ensuring associate understanding of safety codes monitoring processes and procedures related to safety.
• Emphasizes teamwork close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust respect and cooperation among team members.
• Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
• Provides personal assistance medical attention emotional support or other personal care to others such as coworkers customers or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others developing formal educational or training programs or classes and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

• Completes associate performance reviews in a timely manner.
• Enforces brand Standard Operating Procedures through documentation efforts.
• Train all associates on the four parts of OSHA.
• Train all new hires on loss prevention policies and procedures.
• Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security.
• Oversees all investigations for incidents related to both guests and associates.
• Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the property work order system.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and / or updates the executives the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

MANAGEMENT COMPETENCIES

Leadership

Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

Problem Solving and Decision Making - Identifying and understanding issues problems and opportunities; obtaining and comparing information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action.

Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

Driving for Results - Setting high standards of performance for self and / or others; assuming responsibility for work objectives; initiating focusing and monitoring the efforts of self and / or others toward the accomplishment goals; proactively taking action and going beyond what is required

Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

Coworker Relationships - Interacting with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriotts Spirit to Serve.

Fostering Inclusion - Supporting associates with diverse styles abilities motivations and / or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

o Emergency Response - Knowledge of fire safety (e.g. location of fire exits location of fire safety equipment and fire emergency plans) knowledge of emergency procedures related to situations such as floods severe weather bomb threats robberies and natural disasters.

o Investigations / Reports - The ability to conduct legally defensible investigations including conducting interviews information retention preservation of evidence and writing of reports. This includes working with insurance companies on the claims process.

o Security / Loss Prevention - Knowledge of the procedures and techniques for property surveillance property locks and keys emergency situations and legally defensible incident accident and injury investigations.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Mathematical Reasoning - The ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.

o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

o Writing - Communicating effectively in writing as appropriate for the needs of the audience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Manager

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

The Westin Excelsior • Florence, Tuscany, Italy