Senior Operations Manager - Italy

At Bloq.it, we’ve created the world’s leading smart locker solution, addressing online delivery challenges by enabling easy participation, reducing costs, and promoting sustainability.

After experiencing 1000% growth over three years, we are now the fastest-growing smart locker company globally and one of Europe's fastest-growing scale-ups.

We are seeking a Senior Operations Manager - Italy to join our innovative team as our new #bloqstar. This role aims to bridge our central operations with our local Italian team. The ideal candidate is an operational expert with experience in service-oriented industries (e.g., delivery, shared mobility) who excels at managing processes and reporting. This field-oriented role requires adaptability and a hands-on approach to ensure smooth operations.

Responsibilities include:

• Managing operational teams and processes for smooth daily operations;
• Providing detailed reports and acting as the liaison between local and central teams;
• Handling hands-on operational tasks with attention to detail;
• Regularly visiting the field to report and resolve on-the-ground challenges;
• Coordinating and supporting local teams to ensure consistent service delivery;
• Identifying and implementing operational process improvements;
• Meeting operational metrics and goals, with regular progress reporting.

Requirements:

• 5+ years of experience in operations management, preferably in delivery, mobility, or logistics;
• Strong understanding of post-sales service operations and workflow optimization;
• Excellent communication skills for clear reporting and effective liaising;
• Proficiency in English and Italian;
• Proven team and process management skills, with hands-on involvement;
• Adaptability and proactivity, with willingness to engage in fieldwork;
• Analytical mindset with experience tracking and improving KPIs;
• Knowledge of smart locker systems or logistics technology;
• Understanding of local logistics and post-sales processes;
• Experience scaling operations in a growing company.

Benefits of joining us:

• The chance to contribute to innovative solutions in the smart locker industry;
• A dynamic, fast-paced environment fostering innovation, collaboration, and learning;
• Competitive salary and benefits tailored to your experience;
• Opportunity to make a tangible impact supporting our mission for affordable and sustainable solutions.

If you are a passionate operations expert ready to shape the future of smart locker solutions, Bloq.it welcomes you. Join our team of #bloqstars and help us redefine last-mile delivery!

J-18808-Ljbffr