Overnight Sales Associate

Starting at $14.00 per hour + $.75 shift differential

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description

Overnight Team Member

Responsible for managing store operations during the night shift, ensuring the store is clean, well-stocked, and secure while providing excellent customer service. This role requires strong attention to detail, the ability to handle cash and merchandise, and a commitment to maintaining a safe and welcoming environment for customers.

Responsibilities

• Greet and assist customers in a friendly and professional manner, answering questions, providing product recommendations, and handling transactions accurately.
• Operate the point-of-sale (POS) system, processing purchases quickly and accurately, and handling cash, credit, or debit card transactions with attention to detail.
• Address customer complaints or concerns promptly and professionally, ensuring a positive shopping experience.
• Stay informed about products, promotions, and store policies to assist customers effectively.
• Ensure that the store is clean, organized, and well-stocked. Perform routine cleaning tasks, including sweeping, mopping, and wiping down surfaces, ensuring that the store remains welcoming for customers.
• Monitor product stock levels, restock shelves and coolers, and assist with stock organization to ensure that merchandise is easily accessible.
• Set up, arrange, and maintain attractive product displays that align with store promotions and product categories.
• Rotate perishable products and ensure that expired or damaged goods are removed from the shelves. Help with inventory checks and report any product discrepancies to management.
• Monitor store entrances and exits, ensuring that the store remains secure during the overnight shift. Report any suspicious activity to the store manager or local authorities immediately.
• Be familiar with emergency procedures, including fire evacuation plans, first aid, and emergency contact protocols.
• Assist in preventing theft by remaining vigilant and monitoring customers and store activities. Ensure that security systems (e.g., cameras, alarms) are functional and report any issues to management.
• Handle cash and other forms of payment with precision and honesty. Ensure that all transactions are recorded correctly, and cash drawer balances at the end of the shift.
• Perform end-of-shift reconciliation of cash and sales, ensuring that all cash drawers match their sales totals. Prepare deposits and follow company cash-handling procedures.
• Assist with periodic inventory counts and other audits to ensure that products are accurately tracked and recorded.
• Follow all safety guidelines related to store operations, including proper lifting techniques and safe use of equipment (e.g., floor buffers, ladders, etc.).
• Ensure the store complies with local, state, and federal laws, including those related to age-restricted products (e.g., alcohol, tobacco) and health and safety codes.
• Communicate important information to the morning shift team, including customer issues, inventory concerns, or any other relevant updates.
• Work closely with other store employees, including the management team, to ensure smooth operations and help as needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in retail, customer service, or convenience store settings is preferred but not mandatory.
• Ability to work independently and responsibly during overnight hours.

Skills & Abilities

• Strong communication and interpersonal skills with the ability to provide positive and helpful experience for customers.
• Basic math skills and ability to handle cash, process payments, and make accurate change.
• Ability to maintain a clean, organized, and well-stocked store environment, paying attention to detail in product placement, shelf organization, and inventory levels.
• Ability to handle customer complaints and resolve issues in a calm and professional manner.
• Ability to balance multiple tasks effectively, such as assisting customers, restocking shelves, and performing cleaning duties during busy periods.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
• Familiarity with basic office software (e.g., Word, Excel) is a plus.
• Food Handler Certification or similar certification for handling food, especially if the store sells prepared food items.
• Alcohol Service Certification (where applicable) for stores selling alcohol and tobacco.

Reports To

Store Manager