Customer Success Specialist

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We are looking for a motivated and results-driven Customer Success Specialist to join our team. This role is key to ensuring client satisfaction, primarily focusing on the Italian market, and supporting international growth.

Responsibilities

1. Client Onboarding: Manage onboarding for new clients, ensuring a smooth transition. Develop and implement onboarding plans, including training and support materials.
2. Client Relationship Management: Build and maintain strong relationships with key contacts, proactively identify needs, and address issues promptly.
3. Account Management: Manage a portfolio of key accounts, monitor performance, and collaborate with internal teams for high-quality service.
4. Affiliate Network Management: Oversee affiliate marketing campaigns to drive traffic and revenue.
5. Cross-Functional Collaboration: Work with Sales, Marketing, Creative, and Delivery teams to ensure alignment and share best practices.

Qualifications and Skills

• Languages: Italian and English (minimum B2 level).
• Experience: Proven in customer success, account management, or related fields.
• Technical Skills: Proficiency in CRM and project management tools; ability to analyze marketing metrics; basic knowledge of programmatic advertising.
• Communication: Strong written and verbal skills, with an understanding of advertising communication.
• Problem-Solving: Effective issue resolution skills.
• Attention to Detail: High accuracy and precision.
• Adaptability: Ability to manage changing priorities in a fast-paced environment.
• Willingness to Travel: Available for frequent travel.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative, Legal, and Other
• Industry: Advertising Services

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