INSIDE PLANT TECHNICIAN

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program / Project Management Services to the Federal and private sectors.

Position Summary

BB&E is seeking a qualified and detail-oriented Inside Plant (ISP) Technician-System Administrator to provide operations and maintenance (O&M) support for telecommunications systems at for NAVSUP in Naples, Italy.

This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations.

Job Duties & Responsibilities

• Provide O&M support for installed telephone systems, VoIP systems, and associated equipment.
• Operate, maintain, install, relocate, and troubleshoot telephone extensions, programming, and ancillary equipment.
• Perform programming changes on telephone numbers, adjust class of service, and activate / deactivate special features.
• Respond to incidents, requests, and critical incidents within required timelines.
• Serve as the single point of contact for telephone communications outages; coordinate with Tier III support and the BCO help desk.
• Use the Help Desk system to manage work orders and maintain an Acceptable Quality Level (AQL) of 90% or higher.
• Respond to alarms and system outages; investigate, isolate, and resolve all alarms on equipment and systems.
• Operate and maintain Cisco Unified Communication Manager (CUCM) software systems; perform VoIP network administration, routing, and software management.
• Support troubleshooting, installation, inspection, and maintenance of T-2 and VoIP technology.
• Perform all terminations at patch panels for installation, relocation, or removal of telephone services.
• Maintain accurate cable records, switch patch panels, and provide monthly Planned Maintenance System (PMS) reports.
• Coordinate tool and supply inventories with the Contracting Officer Representative (COR).
• Conduct preventive maintenance following best safety standards.
• Ensure all work restores original equipment performance and adheres to professional and safety standards.

Key Qualifications

• Minimum five (5) years of experience in the operation and maintenance of tactical or commercial telecommunications equipment.
• 3–5 years of experience in VoIP network administration, systems programming, routing, and IT / teleconferencing deployments.
• Security+ and Cisco Certified Network Associate (CCNA) Voice certification (or equivalent experience).
• Familiarity with DoD cyberspace workforce requirements and best practices.
• Experience with Cisco Unified Communication Manager (CUCM) systems.
• Proficiency in PC operations at the operator level.
• Must be able to obtain and maintain necessary security clearances and government access credentials

Physical Requirements and Work Environment

• Physical Requirements : Must be able to stand, walk, crouch, kneel, operate office equipment, and lift up to 25 lbs. May work in confined spaces and at heights; must be comfortable working indoors and outdoors in varying conditions.
• Work Environment : Must comply with all safety requirements and wear appropriate personal protective equipment (PPE) as necessary.
• Competitive compensation packages
• Participation in the Employee Stock Ownership Plan – BB&E is 100% employee-owned!
• Discretionary bonus
• Medical, Dental, and Vision Insurance with health care concierge
• Employer provided Short-Term & Long-Term disability
• Employer provided Life insurance
• Employee options for supplemental life, supplemental accident, critical illness, hospital indemnity, and Identity theft protection benefits
• Traditional & Roth 401(k) options with fully vested employer match
• Employee referral program
• Employee Assistance Program (EAP)
• Applies only to full-time employees
• Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.