Customer Care Professional

We're a leading company in the e-commerce logistics field. We're looking for a Customer Service Specialist to work with CC team in Carpiano.

Ready to learn more?

What will be your daily bread (or croissant)?

• Full client care while guiding them toward independent use of our internal systems.
• Email and phone communication with B2B e-shop clients (this is not a call center role).
• Cross-departmental communication throughout the company.
• Checking and updating client data in internal systems.
• Preparing and reviewing documentation for monthly invoicing.
• Collaborating with the product team to optimize our software solutions.

How to know you're the one?

• Experience in a similar role involving direct client communication — you know how to be professional and helpful.
• Strong communication skills — we’re a service-based company, so this matters.
• Advanced MS Office skills, especially Excel — you should be able to work with pivot tables and use VLOOKUP.
• Ability to communicate in English both via email and phone (and of course proffessional Italian).

Why Mailstep?

• We're a fast-growing company with great potential — if you’re looking for a job where things move and boredom isn’t an option, this is it!
• 25 days of vacation in total.
• A fun, young team with a sense of humor.
• After the trial period, you can work from home 2 days a week. (Via Sandro Pertini, 3, 20074 Carpiano)

PLEASE SEND US CV OR LINKEDIN IN ENGLISH!

Customer Care • Carpiano, Lombardy, Italy