Zone Director

FyneHand; Gurugram District; On-site; INR 9,000,000 - 15,000,000; Full time

Job summary

FyneHand invites a Zonal Director to lead a leading group of hospitals across Gurugram/NCR. You will steer revenue, profitability and performance for the zone, driving growth, capacity utilization and market development while ensuring clinical excellence and patient-centric care.

You will oversee hospital operations, build strong relationships with senior clinicians, and champion patient experience, quality, and regulatory compliance across multiple units.

Qualifications

• 18+ years of overall experience in senior healthcare leadership.
• Proven experience managing multiple hospitals or a large regional portfolio.
• Experience in P&L management, hospital operations and business growth.
• Background from large tertiary/quaternary multispecialty hospital environments.
• Strong experience in managing senior clinicians, Unit Heads and multiple stakeholders.

Responsibilities

• Own revenue, profitability and business performance across the zone.
• Drive growth through capacity utilization, specialty performance and market development.
• Provide strategic oversight to hospital operations within the zone and ensure standard governance.
• Build relationships with senior clinicians and drive specialty growth and patient volumes.
• Drive patient experience, quality standards and regulatory/ accreditation adherence.

Skills

Healthcare leadership

P&L management

Hospital operations

Multi-hospital management

Stakeholder management

Job description

FyneHand has been mandated to hire a Zonal Director for a leading group of hospitals. The job is based in Gurugram / NCR or relevant zone

Role Purpose: The Zonal Director will provide strategic and operational leadership across multiple hospitals/units within the assigned zone, driving business growth, profitability, operational excellence, patient experience and clinical collaboration.

The role will be responsible for ensuring that individual hospitals operate as high-performing, integrated businesses while maintaining standards of clinical excellence, quality and patient-centric care.

Key Responsibilities

1. Zonal Business & P&L Leadership

• Own overall revenue, profitability and business performance across the zone
• Drive growth through improved capacity utilization, specialty performance, new services and market development
• Monitor key metrics including revenue, EBITDA, occupancy, ARPOB, ALOS and specialty-wise performance
• Identify opportunities for cost optimization and operational efficiencies

2. Hospital Operations

• Provide strategic oversight to the operations of hospitals/units within the zone
• Ensure consistent operating standards, processes, governance and performance across units
• Improve patient flow, capacity utilization, productivity and service delivery
• Establish performance dashboards and regular business reviews

3. Clinical & Doctor Engagement

• Build strong relationships with senior clinicians and medical leadership
• Partner with clinical teams to drive specialty growth, doctor productivity and patient volumes
• Facilitate collaboration across hospitals and specialties
• Ensure operational decisions support clinical excellence and patient outcomes

4. Patient Experience & Quality

• Drive consistent standards of patient experience and service excellence across the zone
• Monitor NPS, patient satisfaction and complaint resolution
• Ensure adherence to quality, patient-safety, regulatory and accreditation standards

5. Strategic Growth

• Identify opportunities for market expansion, new specialties, capacity addition and service-line development
• Support new hospital launches, expansions and transformation initiatives
• Work closely with corporate functions on strategic and business-development initiativesLead and mentor Unit Heads and senior hospital leadership teams
• Build a strong leadership pipeline and succession plans
• Foster a culture of accountability, collaboration and high performance
• Drive cross-functional alignment across operations, clinical administration, HR, finance, marketing, supply chain and quality

Candidate Profile

• 18+ years of overall experience, with significant senior leadership experience in healthcare
• Proven experience managing multiple hospitals, business units or a large regional healthcare portfolio
• Experience in P&L management, hospital operations and business growth
• Preferably from a large tertiary/quaternary-care multispecialty hospital environment
• Strong experience in managing senior clinicians, Unit Heads and multiple stakeholders
• Demonstrated ability to drive both growth and operational transformation
• Strong commercial orientation combined with a deep understanding of patient-centric healthcare
• Strategic leadership
• Multi-unit / multi-hospital operations
• P&L ownership
• Clinical stakeholder management
• Operational excellence
• Transformation & change management
• Governance and execution

Client details will be shared with shortlisted candidates only.

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