Zonal Lead

Lenskart; Bengaluru; Presencial; INR 4.200.000 - 5.500.000; Jornada completa

Descripción de la vacante

Lenskart is seeking an experienced Zonal Leader to drive revenue growth across 50–60 stores in a defined region. You will manage P&L, set targets for AOMs, and directly oversee 4–5 stores while ensuring superior customer experiences.

You will lead omni-channel initiatives, optimize costs, build a strong talent pipeline, and ensure timely store openings with rigorous analytics from store audits and market data.

Formación

• At least 6-8 years of retail and general management experience spanning operations and business strategy.
• Expertise or knowledge of Omni-channel sales strategies and processes.
• Preferably holding an MBA degree from a reputed institute.

Responsabilidades

• Be responsible for managing and growing the overall P&L of their stores.
• Grow and manage a portfolio of 50 to 60 stores across a geographical region.
• Set targets for the AOMs and ensure appropriate cascading across all the stores in the Zone.
• Directly manage 4~5 Stores.
• Identify areas for additional market penetration.
• Monitor stores growth through weekly review meetings with the AOMs & SMs being managed directly.
• Adhere to review guidelines and parameters defined by the head office and the BU Head.
• Identify and address issues with under-performing stores.
• Manage and expand existing stores business as well as drive revenue growth in new stores.
• Ensure strong store openings.
• Understand and take actions on the store audits, market data and performance reports.
• Help develop and ensure strong execution of BTL marketing strategies.
• Ensure timely and adequate store staffing as per the manpower plan, and keep the attrition levels in control.

Conocimientos

Business acumen

Operations

Process management

Analytical skills

Collaborative ownership

Highest performance standards

Agile environment

Educación

MBA

Descripción del empleo

The ideal candidate for the role of a Zonal Leader will be an enterprising individual with a proven track record of delivering business results and managing teams, with a strong desire for driving exponential revenue growth. The individual will

• Be responsible for managing and growing the overall P&L of their stores
• Grow and manage a portfolio of 50 to 60 stores across a geographical region
• Set targets for the AOMs and ensure appropriate cascading across all the stores in the Zone
• Directly manage 4~5 Stores
• Identify areas for additional market penetration
• Monitor stores growth through weekly review meetings with the AOMs & SMs being managed directly
• Adhere to review guidelines and parameters defined by the head office and the BU Head
• Identify and address issues with under-performing stores
• Manage and expand existing stores business as well as drive revenue growth in new stores
• Ensure strong store openings
• Understand and take actions on the store audits, market data and performance reports
• Help develop and ensure strong execution of BTL marketing strategies
• Ensure timely and adequate store staffing as per the manpower plan, and keep the attrition levels in control

Ensure a robust talent pipeline for all the stores in the Zone

• Build and deliver the extraordinary shopping experience that delights our customers, resulting in industry leading NPS
• Drive effectiveness and productivity of the teams by supporting and ensuring the highest quality of hiring, training and retail operations
• Set and deliver the highest standards of store upkeep and staff grooming
• Create a high energy work environment across all stores in the Zone
• Develop deep customer understanding through store visits, customer interactions, and analysis of customer feedback and other reports

Conduct regular store visits to preempt customers' issues and concerns

• Control and improve the cost structure of the Zone
• Maintain costs in line with the budget (in both, absolute and percentage terms)
• Manage the manpower cost as per the budget
• Minimize/eliminate shrinkage
• Build on the startup culture with a 10X growth spirit (doing things the "Lenskart Way")
• Compliance to the code of conduct and POSH guidelines in letter and spirit
• Be responsible for effective administration and control of the Zone operations
• Ensure complete legal and process compliance across store functions
• Build local networks with governing bodies, administrators and community

Experience and Educational Requirements

• At least 6-8 years of retail and general management experience spanning operations and business strategy
• Expertise or knowledge of Omni-channel sales strategies and processes
• Preferably holding an MBA degree from a reputed institute

Preferred Skills and Competencies

• Strong business acumen with a passion for results: demonstrating high degree of commitment
• Strong operational expertise- with deep understanding of the geography
• High process orientation with extensive experience in process management
• Superior analytical, evaluative, and problem-solving capability
• Strong operational expertise
• Demonstrating Collaborative Ownership - Ability to discuss with courage, clarify, and agree on expectations of each other
• Ability to challenge the status quo and set high performance standards
• Ability to work in an extremely agile, unstructured and evolving environment

Desired Values

• Having a Customer and Team Obsession - Taking decisions and actions with a customer first approach
• Exhibiting high Start-up Energy - Learning at a rapid pace and setting new standards for oneself and others
• Having the mindset to Fail Harder - Taking accountability of failures and learnings
• Having a 10X Thinking - "Think Big-Talk Big-Act Big"