Zonal Head - RSA Network

Allianz; Kolkata District; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Allianz Group in India is seeking a seasoned field operations leader to strengthen our provider network. You will oversee onboarding hygiene, drive projects for optimal fleet mix, and ensure SLAs are met with a focus on customer experience.

You will manage large teams, coordinate with cross-functional teams, and implement SOPs, while maintaining cost efficiency. This role also explores AI-driven insights to improve planning, data quality, and operational excellence across the network.

Qualifications

• Minimum Graduate or Technical Diploma.
• 15+ years of experience (preferably in automotive industry or large field service operations).
• Mandatory experience in field operations.
• Technical background with exposure to automobile repair industry preferred.
• Experience in managing large teams.
• Strong multitasking ability and data-driven approach.

Responsibilities

• Ensuring hygiene in provider onboarding process and maintaining quality of network.
• Drive various projects to ensure optimum network presence with optimum fleet mix.
• Drive key SLAs and deliverables with focus on customer experience.
• Effective team management.
• Drive with network team to ensure the cost of service is within acceptable limits.
• Ensuring proper reconciliation of payments with providers and sharing related data for clarity.
• Coordinate with multiple functions to resolve network-related queries.
• Ensure proper SOPs are in place for all network-related aspects.
• Responsible for administration and management of all depots.
• Accountable for all compliance-related requirements within the area of responsibility.
• Leverage AI-powered insights and data analytics to optimize network planning, provider onboarding, and operational efficiency.
• Utilize AI tools and digital solutions to identify trends, improve decision-making, and enhance customer experience.
• Drive adoption of AI-enabled processes and automation initiatives within field and network operations.
• Ensure data quality, governance, and readiness to support AI-driven business initiatives.
• Collaborate with cross-functional teams to identify opportunities for AI-based innovation and continuous improvement.
• Demonstrate openness to learning and applying emerging AI technologies relevant to operations and service delivery.

Skills

MS Office

Analytics

Presentation skills

Six Sigma

Education

Minimum Graduate or Technical Diploma

Job description

Job Details / Role Purpose

Key Responsibilities

• Ensuring hygiene in provider onboarding process and maintaining quality of network


• Drive various projects to ensure optimum network presence with optimum fleet mix


• Drive key SLAs and deliverables with focus on customer experience


• Effective team management


• Drive with network team to ensure the cost of service is within acceptable limits

Additional Responsibilities

• Ensuring proper reconciliation of payments with providers and sharing related data for clarity


• Coordinate with multiple functions to resolve network-related queries


• Ensure proper SOPs are in place for all network-related aspects


• Responsible for administration and management of all depots


• Accountable for all compliance-related requirements within the area of responsibility

Profile Key Requirements

Qualifications & Experience

• Minimum Graduate or Technical Diploma


• 15+ years of experience (preferably in automotive industry or large field service operations)


• Mandatory experience in field operations


• Technical background with exposure to automobile repair industry preferred


• Experience in managing large teams


• Strong multitasking ability and data-driven approach

System Skills

• Proficiency in MS Office


• Strong analytical and presentation skills


• Experience in project handling or Six Sigma is an added advantage

AI Readiness

• Leverage AI-powered insights and data analytics to optimize network planning, provider onboarding, and operational efficiency


• Utilize AI tools and digital solutions to identify trends, improve decision-making, and enhance customer experience


• Drive adoption of AI-enabled processes and automation initiatives within field and network operations


• Ensure data quality, governance, and readiness to support AI-driven business initiatives


• Collaborate with cross-functional teams to identify opportunities for AI-based innovation and continuous improvement


• Demonstrate openness to learning and applying emerging AI technologies relevant to operations and service delivery

Initiative

• Self-starter and innovative


• Energetic and able to drive teams

Team Work

• Ability to liaise with multiple functions, external providers, and internal teams

Other Skills

• Techno-commercial acumen


• Ability to handle multiple functions


• Strong data proficiency

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz' company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.