Zonal Collection Manager

Profectus Capital; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Profectus Capital is seeking a Zonal Collection Manager in Mumbai, responsible for achieving collection targets and ensuring compliance with legal guidelines. The manager will work closely with area collection managers and oversee productivity metrics.

The ideal candidate should have 10 to 12 years of experience and be knowledgeable about banking products, communication skills in both English and the local language are essential.

Qualifications

• 10 to 12 years of experience in a relevant role.
• Proficient in managing collections and understanding legal guidelines.
• Strong decision-making abilities regarding waivers and NPA management.

Responsibilities

• Achieve collection targets assigned to the territory.
• Ensure legal compliance and monitor collection agencies.
• Evaluate and manage performance of collection officers and area managers.

Skills

Knowledge of banking products and services

Knowledge of regulatory guidelines and norms

Good communication skills in English and local language

Understanding of Collection and banking market dynamics

Team management experience

Education

Graduate/ Post Graduate

Job description

Designation: Zonal Collection Manager

Reporting to: ZHead – Collection & RCU Team Resources (Any Reportee): All Area Collection Managers/Collection Managers

Product: Common Experience:10 to 12 years

Location:

Desired Education: Graduate/ Post Graduate with relevant experience Role Proficiencies

JOB DESCRIPTION

• To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.
• Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified.
• Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Keeping the write off per cent within risk pricing.
• Handle customer issues escalations.
• Feedback on credit policy based on market conditions.
• Approve waivers on PI as per delegation matrix.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
• Manage and put support mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
• Recruitment of collection officers / area managers.
• Constant evaluation of collection officers/area managers..

Core Responsibilities:

The key result areas (KRAs):

• Ensuring minimum addition to NPA
• To ensure maximum release from the NPA pool
• To ensure minimum forward flow from the buckets
• To ensure maximum recovery from 180+ and written Off Pool
• To ensure Compliance and adherence to the prescribed COC Ensuring minimum attrition rate.

Desired Skill Set:

• For successful execution of the job, a candidate should possess the following:
• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Understanding of Collection and banking market dynamics.
• Team management experience.