Workplace Operation Manager

Skeps; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Skeps is looking for a Workplace Operations Manager in Gurugram, India. The role involves managing day-to-day operations, vendor relationships, and ensuring compliance with safety standards. Candidates should have 4–7 years of experience in workplace management and excellent problem-solving skills. Responsibilities include overseeing facility management, supporting employee initiatives, and optimizing operational costs. Join Skeps to enhance workplace efficiency in a dynamic environment.

Qualifications

• 4–7 years of proven experience in managing workplace and facilities operations.
• Ability to multitask effectively and manage crisis situations.
• Strong competency in vendor and stakeholder management.

Responsibilities

• Oversee daily workplace operations and facilities management.
• Manage vendor relationships and ensure service contract adherence.
• Support employee experience initiatives and monitor operational budgets.

Skills

Vendor management

Communication skills

Problem-solving

Organizational skills

Budget monitoring

Tools

Operational Management System (OMS)

Job description

Workplace Operations Manager

Gurugram, India

Skeps, a blockchain-based tech company, offers the first microservices platform embedding financial solutions into customer journeys. Our innovative multi-lender POS financing solution simplifies lending for high-value purchases, integrating seamlessly into merchant websites, stores, and omnichannel checkouts, reducing purchase friction and boosting lifetime value.

The Workplace Operations Manager ensures smooth day-to-day functioning of office operations, facilities, employee services, and vendor management. The role focuses on creating an efficient, safe, and engaging work environment while supporting business continuity.

Key Responsibilities

• Oversee daily workplace operations, facilities management, housekeeping, and maintenance activities.
• Manage key vendor relationships, service contracts, and ensure adherence to Service Level Agreements (SLAs).
• Coordinate office repairs, asset management, inventory tracking, and procurement processes.
• Lead space planning, seating allocation, office moves, and layout optimization projects.
• Ensure workplace safety, compliance with statutory norms, and security protocols (including access systems, CCTV).
• Support employee experience initiatives such as onboarding setup, desk allocation, ID card management, and event coordination.
• Monitor operational budgets, track expenses, and identify opportunities for operational cost optimization.
• Promptly address workplace issues and maintain a high standard of service quality for all employees and stakeholders.
• Implement and enforce workplace policies, processes, and operational standard frameworks.
• Collaborate effectively with cross-functional teams (HR, IT, Admin, Finance) to ensure smooth and integrated operations.
• Manage office technology coordination related to physical infrastructure (printers, meeting rooms).
• Ensure the facility is ready for internal/external audits and compliance checks.
• Lead emergency response preparedness planning and facility risk assessments.

Required Qualifications

• 4–7 years of proven experience in managing end-to-end workplace and facilities operations.
• Strong competency in vendor and stakeholder management, ensuring quality service delivery and contract adherence.
• Excellent communication and problem-solving skills to address workplace issues promptly and maintain high service quality.
• Demonstrated knowledge of compliance, health & safety standards, and statutory norms within a corporate environment.
• Ability to multitask effectively and manage crisis situations with composure and efficiency.
• Good understanding of facilities technology systems and Operational Management System (OMS) tools.
• A detail-oriented mindset with strong organizational skills for managing assets, inventory, and documentation.
• Proven ability to monitor budgets and drive operational cost optimization.