Workplace Experience Coordinator

Jones Lang Lasalle Property Consultants India Pvt Ltd; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Job summary

Jones Lang LaSalle (JLL) in Bengaluru is seeking a Workplace Experience Enabler responsible for delivering high-quality workplace services and maintaining a safe, compliant environment on-site.

Qualifications

• Strong verbal and written communication skills.
• Minimum 2 years’ experience in facilities management and/or hospitality.
• Bachelor’s degree in facilities management/building/business is an advantage, not required.

Responsibilities

• Service Delivery & Standards: Ensure workplace services are delivered consistently to agreed standards.
• Service Delivery & Standards: complete resets to the approved format.
• Policy Ownership: Own and manage Clean/Clear Desk and Lost Property processes, including reporting for onward sharing with business stakeholders.
• Proactive Site Checks: Conduct scheduled inspections and spot checks (including some after-hours) using reports to ensure a refreshed workplace experience.
• Vendor & Contract Management: Coordinate and oversee vendors; monitor performance against SLAs and KPIs.
• Operations Management: Implement service tasks, procedures, and policies; measure performance.
• Operations Management: identify and drive continuous improvement and cost-saving opportunities.
• Issue Resolution & Escalation: Resolve user complaints and operational issues with follow-up.
• Safety & Risk: Prepare risk assessments for self-delivered tasks and report incidents.
• Information Management: Maintain up-to-date site/service information on the client SharePoint.
• People Performance: Monitor and manage staff performance aligned to performance criteria.
• Reporting & Analysis: Produce operational/data analysis reports when required.

Skills

Verbal communication

Written communication

Facilities management

Hospitality

Education

Bachelor’s degree in facilities management/building/business

Job description

Workplace Experience Enabler JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Enabler — Role Summary

Proactive, detail-driven role focused on delivering consistent, high-quality workplace services that enhance Occupant and Guest Experience (“works every time”), while maintaining safe working practices. Owns day-to-day service delivery with the workplace team and vendor partners, ensuring compliance with SOPs, SLAs, KPIs, and alignment with the Workplace Experience team to drive customer delight.

Key Responsibilities

• Service Delivery & Standards: Ensure workplace services are delivered consistently to agreed standards.
• Service Delivery & Standards: complete resets to the approved format.
• Policy Ownership: Own and manage Clean/Clear Desk and Lost Property processes, including reporting for onward sharing with business stakeholders.
• Proactive Site Checks: Conduct scheduled inspections and spot checks (including some after-hours) using reports (e.g., ping/occupancy) to ensure a refreshed workplace experience.
• Vendor & Contract Management: Coordinate and oversee vendors.
• Vendor & Contract Management: monitor performance against contractual obligations, SLAs, and KPIs.
• Vendor & Contract Management: ensure required supplies/services are maintained.
• Operations Management: Implement service tasks, procedures, and policies.
• Operations Management: measure performance.
• Operations Management: identify and drive continuous improvement and cost-saving opportunities.
• Issue Resolution & Escalation: Resolve user complaints and operational issues with follow-up.
• Issue Resolution & Escalation: raise risks to the Workplace Experience Site Lead when needed.
• Safety & Risk: Prepare risk assessments for self-delivered tasks.
• Safety & Risk: report incidents via defined escalation channels and support emergency response and critical out-of-hours issues.
• Information Management: Maintain up-to-date site/service information on the client Property Services SharePoint.
• People Performance: Monitor and manage staff performance aligned to Individual Performance Management criteria.
• Reporting & Analysis: Produce operational/data analysis reports when required.

Experience & Skills

• Strong verbal and written communication skills.
• Minimum 2 years’ experience in facilities management and/or hospitality.
• Bachelor’s degree in facilities management/building/business (or related) is an advantage, not required.

Personal Attributes

• Detail-focused, proactive, self-motivated, trustworthy, open to new ideas, and willing to challenge the status quo.

Location: On-site – Bengaluru, KA

Scheduled Weekly Hours: 48

What JLL Offers

• An inclusive environment with development support, Total Rewards Program, and competitive pay and benefits.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail] . This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.