Workplace Experience Associate

JLL; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Total Rewards Program

Benefits package

Job summary

JLL is seeking a Workplace Experience Associate - Operations in Mumbai to support site management and facilities activities for Alphabet Inc. You will work closely with the Site Manager, perform inspections, coordinate admin tasks and help maintain service levels.

The role emphasizes client satisfaction, vendor coordination, and adherence to safety protocols. You will contribute to cost-saving initiatives and ensure effective operation of office spaces across the client’s portfolio.

Qualifications

• Relevant experience in facilities, property management, hospitality or related fields.
• Understanding of local occupational health and safety requirements and vendor management.
• Knowledge of property systems and service delivery.

Responsibilities

• Provide onsite support as Site Manager’s trusted right hand on facilities-related activities.
• Perform routine site inspections to ensure building processes and best practices are implemented and maintained; suggest cost-saving improvements.
• Lend admin support including front desk duties, basic housekeeping and appointment coordination to hit KPIs and SLAs.
• Work with clients and suppliers onsite to identify facility-related enquiries and requirements and respond promptly.
• Assist in procurement activities and vendor/service selection as needed.

Job description

Workplace Experience Associate - Operations

Integrated Facilities Management – Leading Global Technology company

(India)

Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.

The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained. Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :-

• Ensure messaging is consistent and in line with requests received from the user.
• Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in genuine, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
• Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Sound like you? To apply, you need to be a:

Passion for service

Do you have prior experience in facilities, property management, hospitality or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? Are you knowledgeable in various property systems? You are what we’re looking for!

Team player

JLL’s unmatched excellence is only made possible by teamwork—a core value we want you to possess. As the Facilities Coordinator, we expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate.

Client focused enthusiast

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile , even when times get rough occasionally.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Client: Alphabet Inc

Summary - Facilities coordinator - With More than 05 years of experience

• Exceptional organizational and problem-solving abilities, with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Establish and maintain effective communication channels with internal stakeholders to understand their needs and address any issues related to soft services.
• Monitor and evaluate the performance of service providers/vendors, ensuring compliance with contractual agreements and service level agreements.
• Conduct regular inspections and audits to assess the quality and effectiveness of soft services, identifying areas for improvement and implementing corrective actions as necessary.
• Stay updated on industry trends and best practices related to soft services, implementing innovative solutions and technologies to enhance service delivery.