Senior Facilities Services Co-ordinator

JLL; Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

JLL is recruiting for an Integrated Senior Facilities Manager position in Gurgaon, India. The role focuses on onsite management, routine inspections, and proactive cost-saving strategies across multiple sites hosting thousands of people.

You will produce clear Excel/PowerPoint reports, liaise with clients and suppliers, and ensure safety and compliance while driving service excellence and KPI attainment.

Qualifications

• Experience in facilities management and site operations.
• Strong data analysis and reporting skills.
• Proficient in MS Excel and PowerPoint for reporting.
• Ability to manage vendors and service providers.
• Knowledge of safety and compliance standards.
• Excellent communication and interpersonal skills.
• Experience with budgeting and cost control.

Responsibilities

• Provide onsite support and act as Site Manager’s right hand on facilities-related activities.
• Perform routine site inspections to ensure processes and best practices are followed and identify gaps with proactive solutions.
• Craft reports and presentations in Excel and PowerPoint to communicate insights to stakeholders.
• Provide admin support including front desk duties, basic housekeeping, and appointment coordination.
• Ensure KPIs and SLAs are met and coordinate with clients and suppliers onsite.
• Assist in vendor procurement and budget planning for services and equipment.

Skills

Facilities management

Data analysis

Vendor management

Budgeting

Communication

Safety compliance

Stakeholder relations

Problem solving

Tools

Excel

PowerPoint

Job description

Integrated Senior Facilities Management – Leading Global Technology company

(India)

Here in Gurgaon, we manage multiple sites, hosting over 2000 people.

Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.

The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow!

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

You will be the Site Manager’s trusted right hand on all facilities-related activities. You’ll do this by performing routine site inspections to ensure all building processes and best practices are implemented and maintained and analyze the gaps and come back with proactive solutions . Where can processes be improved? How can we save costs? These are questions that will be at the forefront of the team’s thinking. You, too, will always have an eye on this, contributing suggestions as they arise. Be innovative and deep diver to work proactively on the requirement .

Craft compelling reports and presentations in Excel and PowerPoint to effectively communicate insights and recommendations to stakeholders at all levels.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify their facility-related enquiries and requirements such as follows :-

• Ensure messaging is consistent and in line with requests received from the user.
• Respond to user inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in genuine, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
• Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. You’ll also be expected to carry out these procedures, as needed. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Key Competencies:

• Exceptional organizational skills with a keen eye for detail.
• Data and GAP Analysis Expertise: A passion for leveraging data to drive insights and inform decision-making. uncovering hidden insights through thorough data analysis and identifying the gaps as deep diver
• Excel & PPT Expert: The ability to create clear, concise, and impactful reports and presentations and data.
• Proactive Problem Solver: The ability to identify and address challenges before they arise.
• Excellent communication and interpersonal skills to build strong relationships with stakeholders and business at all levels.
• A passion for service excellence and exceeding client expectations with great thinking and proactive approach .
• Photography and videography skills to capture workplace events, projects, employee engagement activities, and create compelling visual content for internal communications
• Proven experience in facilities, property management, hospitality, or a related field.
• Understanding of local occupational health and safety requirements, critical facilities, and vendor management and Labour compliance .

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.