Workfront SME – Fusion & Workflow Automation

eClerx LLC; Bengaluru; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

eClerx LLC in India is seeking a Workfront Subject Matter Expert to monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires hands-on Workfront Fusion experience to evolve workflows based on campaign manager requests.

You will be the primary SME for workflow questions, provide training and documentation, and help onboarding teams to updated flows. The ideal candidate has 8+ years of experience in Workfront and Fusion and strong

Qualifications

• 8+ years of experience with Adobe Workfront (workflow creation, forms, approvals).
• Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
• Strong troubleshooting skills across Workfront processes.
• Ability to translate business processes into Workfront workflows.
• Strong communication skills and stakeholder engagement experience.
• Experience in campaign operations, marketing workflows, or MarTech is a plus.

Responsibilities

• Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
• Identify issues across submissions, approvals, and workflow stages.
• Fix functional issues inside Workfront and support stability of existing flows.
• Enhance and evolve campaign workflows using Workfront Fusion.
• Translate business requests from campaign managers into workflow logic changes.
• Develop small-to-medium Fusion workflows to improve automation.
• Ensure all enhancements are compliant with governance and best practices.
• Act as the primary SME for workflow-related questions from campaign managers and internal teams.
• Provide clarifications, training, and documentation to support adoption.
• Assist in onboarding teams to new or updated workflows.

Skills

Adobe Workfront

Workfront Fusion

Troubleshooting

Business process mapping

Stakeholder engagement

Communication

Campaign operations / MarTech

Tools

Adobe Workfront

Workfront Fusion

Job description

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Workfront SME (Workflow Automation + Fusion Enhancements)

Role Title: Workfront SME - Workflow Automation (with Fusion Experience)

Experience: 8+ years

We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests.

Key Responsibilities

Performance Monitoring & Troubleshooting

• Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
• Identify issues across submissions, approvals, and workflow stages.
• Fix functional issues inside Workfront and support stability of existing flows.

Workflow Optimization & Evolution (Fusion)

• Enhance and evolve campaign workflows using Workfront Fusion.
• Translate business requests from campaign managers into workflow logic changes.
• Develop small-to-medium Fusion workflows to improve automation.
• Ensure all enhancements are compliant with governance and best practices.

End-User Support & Enablement

• Act as the primary SME for workflow-related questions from campaign managers and internal teams.
• Provide clarifications, training, and documentation to support adoption.
• Assist in onboarding teams to new or updated workflows.

Required Skills & Qualifications

• 4-8 years of experience with Adobe Workfront (workflow creation, forms, approvals).
• Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
• Strong troubleshooting skills across Workfront processes.
• Ability to translate business processes into Workfront workflows.
• Strong communication skills and stakeholder engagement experience.
• Experience in campaign operations, marketing workflows, or MarTech is a plus.

Good to Have

• Workfront or Fusion certifications
• Experience integrating Workfront with AEM, CRM, or other marketing systems
• Understanding of governance, naming conventions, or workflow best practices

Key Must-Haves

• Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration)
• Ability to monitor and troubleshoot campaign automation flows
• Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role)
• Good communication skills to support end users and clarify workflow behavior

Nice-to-Have

• Campaign operations or MarTech workflow experience
• Workfront certifications
• Experience in enterprise workflow environments

This is a hybrid functional + light Fusion development role, not a Workfront admin or full-stack developer position.