Workforce Services New Associate

Accenture; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Accenture is hiring a Workforce Services New Associate in Bengaluru, Karnataka. This role involves managing customer queries, handling escalations, and optimizing outbound calling through Workforce Dialer systems.

The ideal candidate should have any graduation degree with 0 to 1 year of experience. Responsibilities include solving problems within a team and adhering to strict guidelines, along with potential rotational shifts.

Qualifications

• 0 to 1 years of experience in a relevant field.
• Ability to manage customers' queries and handle escalations.
• Understanding of Workforce Management systems.

Responsibilities

• Solve routine problems with adherence to guidelines.
• Interact mainly with team members and supervisors.
• Work under supervision with detailed instructions.
• Contribute as an individual within a team.
• Work in rotational shifts as necessary.

Education

Any Graduation

Job description

Job Overview

Skill Required: Workforce Dialer - Workforce Management (WFM)

Designation: Workforce Services New Associate

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Workforce Dialer involves managing automated dialing systems to optimize outbound calling efforts. This role includes setting up and maintaining dialer software, monitoring call performance, and ensuring compliance with regulations. It also involves analyzing call data to improve efficiency and productivity. The goal is to enhance communication with customers and maximize the effectiveness of the calling campaigns. An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.

What are we looking for?

Workforce Associate

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation