Workforce Operations Lead

Peoplelogic Business Solutions; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Peoplelogic Business Solutions in Bengaluru is seeking an experienced HR Operations professional who will manage contractor lifecycles and ensure compliance with statutory requirements. The role involves onboarding, engagement, and offboarding of contractors.

The ideal candidate should have 4 to 7 years of relevant experience in staffing operations, strong documentation skills, and be comfortable communicating across all levels. Tools like ATS or HRMS knowledge are advantageous.

Qualifications

• 4 to 7 years of experience in staffing operations, HR operations, or workforce compliance.
• Hands-on experience managing contractor lifecycles and statutory compliance (PF, ESI, professional tax).
• Strong with documentation and process, noticing what's missing.

Responsibilities

• Manage end-to-end onboarding of new contractors, including documentation and system setup.
• Build genuine relationships with contractors and run regular check-ins.
• Ensure compliance for active contractors and manage client-specific requirements.

Skills

Staffing operations

HR operations

Workforce compliance

Documentation

Excel or Google Sheets

Clear communication

Tools

ATS

HRMS

Contractor management tool

Job description

Role & responsibilities

• Manage end-to-end onboarding of new contractors documentation, background verification, agreement execution, and system setup
• Track contract renewals, PO extensions, and work order expiries proactively
• Own offboarding exit clearances, document closure, and handover to Finance
• Be the primary point of contact for contractors on documentation, pay queries, and compliance matters

Contractor Engagement and Retention

• Build relationships with active contractors — not just transactionally, but genuinely
• Run regular check-ins to understand contractor sentiment, concerns, and satisfaction
• Act as the first escalation point when contractors have issues with pay timelines, documentation, or client-side friction
• Work with Finance to ensure payouts are timely — because nothing damages contractor trust faster than a delayed payment
• Track contractor attrition reasons and flag patterns early to the Commercial Head
• Over time, create a contractor experience that makes people want to come back to us for their next engagement

Client and Statutory Compliance

• Maintain compliance for each active contractor — PF, insurance, statutory requirements
• Manage client‑specific compliance requirements including audit documentation, insurance certificates, and vendor registration formalities
• Maintain a compliance calendar per client and flag risks before they become problems

Contract and PO Tracking

• Maintain a live tracker of all active contractor engagements — billing status, contract term, BGV stage, and renewal timelines
• Coordinate with the Commercial Head on pricing, contract terms, and client PO alignment
• Flag revenue leakage risks early — expired POs, billing mismatches, unrenewed agreements

Vendor and Subcontractor Documentation

• Own empanelment documentation for subvendors and staffing partners
• Ensure all subcontractor agreements are in place, current, and compliant before deployment

MIS and Reporting

• Publish a monthly OSS ops dashboard covering active headcount, BGV status, compliance health, and contract expiries
• Track contractor attrition and conversion trends and share insights with the Commercial Head

Preferred candidate profile

• 4 to 7 years of experience in staffing operations, HR operations, or workforce compliance — preferably in a staffing or IT services firm
• Hands‑on experience managing contractor lifecycles, BGV processes, and statutory compliance (PF, ESI, professional tax)
• Maturity to engage with contractors at a personal level — someone who can have a difficult conversation calmly, resolve concerns without escalating them, and build long‑term trust
• Strong with documentation and process — you notice what is missing before someone else does
• Comfortable with Excel or Google Sheets; experience with any ATS, HRMS, or contractor management tool is a plus
• Clear communicator — with contractors, clients, Finance, and leadership
• Someone who takes ownership and follows through without being chased