Workday Operations Specialist - HR Systems and Process Support

Sanofi India Ltd; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Sanofi India Ltd. is seeking a Workday Operations Specialist in Hyderabad to support HR systems within the People Services team. You’ll manage Workday master data, lead post‑go‑live improvements and collaborate with global HR partners across Europe, North America and other regions.

You will drive data quality, create complex reports, and coordinate with IT, Payroll, Benefits and HR while delivering initiatives that enhance user experience and operational efficiency.

Qualifications

• 8-10 years of HR experience in international environments.
• Broad understanding of HR processes and activities.
• Proficient with Workday and ServiceNow.
• Advanced level of Microsoft Office skills (Excel, Word, etc.).

Responsibilities

• Administer Organization and Employee data in Workday for global regions.
• Create, update, activate, deactivate and delete master data for organization, positions, employees and contractors.
• Provide customer service to employees via People Services queries.
• Develop data storage and access guidelines and data warehousing concepts.
• Build high-impact, complex reports globally.
• Test and ensure interfaces between Workday and systems function correctly.
• Lead transformation related projects and analyze data trends.

Skills

Workday

ServiceNow

Excel

Microsoft Office

HR systems

Education

HR or Business Administration degree

Tools

Workday

ServiceNow

Job description

Workday Operations Specialist

Location: Hyderabad

About the job

Ready to push the limits of what’s possible? Join Sanofi as one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Workday Operations Specialist within our People Services team , you’ll support the Workday Operational Excellence Manager in the technical and functional aspects of the HR systems (e.g. Workday) and processes and establishing the appropriate Workday post-go-live knowledge and continuous improvement. The scope includes recruitment, hiring & onboarding, termination & offboarding, talent management & development and Your Voice surveys as well as projects as part of the Workday roadmap, Global/local Workday projects or Global/local projects connected to Workday as a source system.

The team is focused on continuous improvement processes; there will be opportunities for you to improve processes and implement best-in-class ways of working.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Main responsibilities

• Administer Organization and Employee & Contractor data on behalf of SBU Europe, France and North America as per their respective Service Level Agreements (SLAs).
• Create, update, activate, deactivate and delete master data relating to organization, positions, employees and contractors Globally.
• Manage HR queries from employees using the procedures provided and articles in the knowledge base.
• Work in the case management tool to report each case and progress on the resolution.
• Provide customer service to the employees mainly with People Services queries verbally and in writing.
• Developing standards for storing and accessing data using tools such as relational databases and data warehouses.
• Creating guidelines for data structure within an organization to ensure consistency in how information is stored, organized, and accessed.
• Build good relationship with other technical teams (Automation Team; ELC & Technology; ITS) to manage and solve problems and come up with great initiatives which can give wholesome UX to stakeholders and customers.
• Propose solutions and strategies to business challenges.
• Present information using data visualization techniques.
• Maintain Organization, Position, Employee & Contractor data in Workday relating to specified Sanofi entities within the perimeter of SBO Global and deliver one or more of the following services as per their respective Service Level Agreements.
• Prepare high impact, complex reports globally.
• Managing high impact data related to Workday, concerning mass employees or several groups where collaboration is needed.
• Monitor data quality (Qlik Sense and Workday) and identify potential issues and take pro-active measures.
• Leading and coordinating transformation related project.
• Analyze large amounts of information to discover trends and patterns.
• Test and ensure that all related interfaces between Workdays and systems function correctly.
• Serve as a liaison with HR, Payroll, Benefits, Finance, Partnership Resources, IT teams, and other groups on matters pertaining to HR systems.
• Execute in compliance with Sanofi policies and guidelines.
• Complete all activities as per the global Core Model and operational KPIs.
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope.
• Resolve high-priority and business-critical ServiceNow incidents, service requests, and change requests through detailed root cause analysis.
• Manage complex global compensation corrections and troubleshoot configuration, process, and data-related issues.
• Global Compensation correction and Service Management & Module.
• RPA Management - SME roles - daily monitoring, requests from finance and access management, Ownership development with automation & L4 AIMS team.
• Investigate and resolve complex recruitment cases - job application, job requisition issues, referral validation, manage blocking events rehires.
• Exit Module (Passport) Support - cancel exit interview, end contract etc.
• Provide expert support for employee exit processes, including rescinds, contract amendments, termination corrections, and process exceptions.
• Support global reorganization initiatives by conducting organizational impact assessments and validating structural changes in OrgStudio.

About you

Experience: 8-10 years of first-hand experience in HR role preferably in an international multicultural environment.

Broad understanding of HR process and activities

Technical skills: Computer literate and familiar with HR / Human Capital Management related tools & systems like e.g., Workday, ServiceNow. Advanced level of Microsoft Office Suit (Excel, Word etc.).

Soft skills: Ability to interact with internal and external clients in a professional manner. Team player, able to work collaboratively transversally and with People Services front line teams with an end-to-end mindset.

Continuous improvement: Identify process improvement opportunities through elimination of redundant activities. Update country manual, work instructions and SOPs as new cases and information may arise.

Education: Graduate or master’s degree with HR or business administration.

Languages : Excellent knowledge of English language (spoken and written).

Why choose us

Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.

• high-quality healthcare
• prevention
• wellness programs
• at least 14 weeks’ gender-neutral parental leave

Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Experience Level Senior Level