Analyst - Customer Facing Effectiveness

Biopharma Careers; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Health benefits

Parental leave (14 weeks)

Job summary

Sanofi Hyderabad is seeking an Analyst in Customer Facing Effectiveness to support incentive plans, target setting, and dashboard creation. You will analyze multi-country datasets, validate data, and refresh reports on a regular cycle while ensuring accuracy and insights for sales planning.

The role requires 2+ years in commercial operations, strong Excel skills, and experience with BI tools. English proficiency and collaboration in a fast-paced environment are essential.

Qualifications

• 2+ years of experience within commercial operations (pharma preferred).
• Excellent knowledge of English (spoken and written).
• Proficient in Excel/Power Query/Macros/VBA and data visualization tools.

Responsibilities

• Provide support in managing and analyzing incentive plans aligned with business objectives.
• Assist in developing data-driven sales targets to drive performance.
• Create dashboards and KPIs to track sales force effectiveness and efficiency.
• Refresh reports on weekly/monthly/quarterly/annual cycles with QC checks.
• Assist in customer profiling, segmentation and targeting aligned with strategic goals.

Skills

Excel/Power Query/VBA

Power BI

Tableau

SQL

SAS

Qliksense

Smartsheet

Alteryx

Education

Higher education in Business Administration/Finance

Tools

Javelin

Zaidyn

SalesIQ

SQL

SAS

Job description

Job title: Analyst Customer Facing Effectiveness

Location: Hyderabad

About the job

Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Main responsibilities

• Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.
• Assist in developing data-driven sales targets to drive performance and achieve organizational goals.
• Deep knowledge of goal-setting frameworks used for field force (e.g., maintenance and growth methodology, weighted average method, contribution/ potential-based allocation, top-down vs. bottom-up hybrid models)
• Working knowledge of quota-setting practices across multiple European markets, Knowledge of building simulation models for quota scenarios at territory/ brick, MCO, and country level
• Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency
• Expert-level Excel proficiency (Advanced formulas, Pivot Tables, Power Query, Macros, VBA)
• Ability to design scalable workbooks that can handle multi-product-country inputs (different currencies, units, market sizes, rep counts)
• Strong analytical thinking to interpret multi-country datasets and derive actionable, market-appropriate insights
• Strong data validation and error-checking mechanisms to ensure consistency
• Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh.
• Assist in customer profiling, segmentation and targeting exercise that align with strategic business goals.
• Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.

About you

Experience: 2+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry).

Soft and Technical skills

Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc.; Experience of using analytical tools like Power BI, Qliksense, Tableau, Smartsheet, and Alteryx etc is a plus ; High persistency and resilience.; Proficient of Excel/Power Query/Macros/ VBA/ word/powerpoint; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen.

Education

Higher education in Business Administration, Finance or a similar field.

Languages

Excellent knowledge of English language (spoken and written).

Why chose us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Play an instrumental part in creating best practice within our Go-to-Market Capabilities.

Pursue progress, discover extraordinary

Progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !