WMS Analyst - Blue Yonder

Mattel Global Business Services; Hyderabad; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

Mattel Global Business Services is seeking a skilled WMS Production Support specialist to provide Level 2/3 support for BY WMS environments in Hyderabad, India. The role involves monitoring production jobs, resolving issues affecting warehouse operations and order processing, and performing root cause analysis.

The ideal candidate will have a bachelor's degree and 3+ years of Blue Yonder / JDA WMS experience, with hands-on skills in MOCA queries, SQL troubleshooting, and BY WMS configurations.

Qualifications

• Bachelor's degree in computer science, information systems, supply chain, or related field.
• 3+ years of experience in Blue Yonder / JDA WMS.
• Strong knowledge of warehouse operations and fulfillment processes.
• Experience supporting DTC parcel and B2B warehouse operations.
• Experience with API / EDI integrations.
• Experience with incident management and production support processes.

Responsibilities

• Provide Level 2 / Level 3 production support for BY WMS environments.
• Monitor WMS production jobs, interfaces, and health systems.
• Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
• Investigate production incidents and perform root cause analysis (RCA).
• Coordinate with infrastructure, integration, and business teams to restore service quickly.
• Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.

Skills

MOCA queries

SQL troubleshooting

BY WMS configurations

Education

Bachelor's degree in CS/IS/Supply Chain

Tools

BY WMS configurations

Job description

Role & responsibilities

• Provide Level 2 / Level 3 production support for BY WMS environments.
• Monitor WMS production jobs, interfaces, and health systems.
• Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
• Investigate production incidents and perform root cause analysis (RCA).
• Coordinate with infrastructure, integration, and business teams to restore service quickly.
• Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.

Preferred candidate profile

• Bachelors degree in computer science, Information Systems, Supply Chain, or related field
• 3+ years of experience in Blue Yonder / JDA WMS
• Strong knowledge of warehouse operations and fulfillment processes
• Hands-on experience with:
• MOCA queries
• SQL troubleshooting
• BY WMS configurations
• Experience supporting DTC parcel and B2B warehouse operations
• Experience with API / EDI integrations
• Experience with incident management and production support processes