Wireless Network Engineer (L3/T3 Escalation)

Bold Business; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Bold Business in India is looking for a Senior L3 Wireless Technical Support Specialist to manage complex wireless issues across a global Cisco enterprise environment. You will take the lead on high-severity incidents, mentor engineers, and perform deep-dive troubleshooting for issues related to Cisco WLC. An ideal candidate will have solid expertise in 802.11 standards and TCP/IP. This role is critical and operates during US Eastern Standard Time (EST).

Qualifications

• Deep hands-on experience with Cisco 9800 WLC or large-scale AireOS environments.
• Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• Experience working within ServiceNow for incident, change, and problem management.

Responsibilities

• Act as the final escalation point for complex wireless issues.
• Own high-severity (P1/P2) wireless incidents end-to-end.
• Lead Root Cause Analysis (RCA) for recurring incidents.

Skills

Expertise in Cisco 9800 or AireOS

Mastery of 802.11 standards

Strong TCP/IP knowledge

Experience in ITIL operations

Tools

ServiceNow

Ekahau

AirMagnet

Job description

Role Summary

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high‑visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission‑critical position operating during US Eastern Standard Time (EST).

Key Responsibilities

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• Incident Leadership: Own high‑severity (P1/P2) wireless incidents end‑to‑end, leading technical bridges and coordinating with global stakeholders.
• Deep‑Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long‑term network health and reduce downtime.
• Knowledge Leadership: Create and maintain high‑level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements

• Expert WLC Knowledge: Deep hands‑on experience with Cisco 9800 or large‑scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (Nice-to-Haves)

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.