Wireless Network Engineer (L3/T3 Escalation)

Bold Business; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Bold Business is seeking a Senior L3 Wireless Technical Support Specialist based in Hyderabad, India. In this role, you will be the ultimate technical authority for Cisco environments, managing high-severity incidents, leading troubleshooting, and mentoring engineers. The ideal candidate has extensive experience in Cisco technologies, particularly with the Cisco 9800 series, and is proficient in network protocols and service management. This position requires a commitment to excellence and proactive optimization of network health.

Qualifications

• Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
• Solid mastery of 802.11 standards and RF fundamentals.
• Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• Experience working within ServiceNow for incident, change, and problem management.

Responsibilities

• Act as the final escalation point for complex wireless issues.
• Own high-severity wireless incidents end-to-end.
• Resolve sophisticated issues related to Cisco 9800 WLC.
• Lead Root Cause Analysis (RCA) for recurring incidents.
• Create and maintain high-level technical documentation.

Skills

Expert WLC Knowledge

Protocol Authority

Network Foundation

ITIL Operations

Tools

Cisco DNA Center

Ekahau

AirMagnet

Job description

Role Summary

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high‑visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission‑critical position operating during US Eastern Standard Time (EST).

Key Responsibilities

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• Incident Leadership: Own high‑severity (P1/P2) wireless incidents end‑to‑end, leading technical bridges and coordinating with global stakeholders.
• Deep‑Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long‑term network health and reduce downtime.
• Knowledge Leadership: Create and maintain high‑level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements

• Expert WLC Knowledge: Deep hands‑on experience with Cisco 9800 or large‑scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (Nice-to-Haves)

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.