Wipro Hiring: Associate – Mumbai Metropolitan Region

EXL; India; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Wipro is seeking an Associate for its Mumbai Metropolitan Region team. The role involves providing technical and process support to clients, resolving queries, troubleshooting issues, and ensuring high-quality customer service while meeting SLAs.

The position requires strong communication and problem-solving abilities, with a focus on claims processing and process adherence. This is an on-site, full-time role in the Mumbai metro area.

Qualifications

• Mandatory: Claims Processing.

Responsabilités

• Handle client queries via telephone and email.
• Record and track customer issues, resolutions and follow-ups.
• Resolve client queries per established processes and SLAs.
• Diagnose problems and provide step-by-step solutions.
• Guide customers through product features and menus.
• Maintain records using tracking systems.
• Escalate unresolved issues to Team Leader.
• Identify recurring issues and help improve resolution processes.
• Maintain and update knowledge-base documents.
• Participate in product and process training programs.
• Ensure compliance with service agreements and quality standards.
• Follow up with customers to collect feedback and ensure SLA compliance.

Connaissances

Claims Processing

Description du poste

Company: Wipro Job Title: Associate Location: Mumbai Metropolitan Region, India Workplace: On-site Job Type: Full-time Experience: As per role requirements Mandatory Skill: Claims Processing

Job Overview

Wipro is hiring an Associate for its Mumbai Metropolitan Region team. The selected candidate will provide technical and process support to clients, resolve queries, troubleshoot issues, and ensure excellent customer service while meeting defined quality standards and SLAs.

Key Responsibilities

• Handle client queries through telephone and email professionally.
• Record and track customer issues, resolutions, and follow-ups.
• Resolve client queries according to established processes and SLAs.
• Diagnose problems and provide step-by-step solutions.
• Guide customers through product features and menus.
• Maintain accurate records using designated tracking systems.
• Escalate critical or unresolved issues to the Team Leader.
• Identify recurring issues and help improve resolution processes.
• Maintain and update self-help and knowledge-base documents.
• Participate in product and process training programs.
• Ensure compliance with service agreements and quality standards.
• Follow up with customers to collect feedback and ensure SLA compliance.

Required Skill

Mandatory: Claims Processing

Candidates should have strong communication, problem-solving, customer-service, documentation, and troubleshooting abilities. The ability to learn product information and follow standard processes is important for success in this role.

Performance Expectations

The role will be evaluated based on case resolution, process compliance, quality standards, SLA achievement, productivity, customer feedback, training participation, and overall operational efficiency.

Why Join Wipro?

Wipro offers opportunities to develop professional skills, gain industry experience, participate in training programs, and build a career in a technology-driven global organization.

Location: Mumbai Metropolitan Region Work Mode: On-site Employment Type: Full-time