Associate

Wipro Technologies; Hyderabad; Presencial; INR 300.000 - 550.000; Jornada completa

Descripción de la vacante

Wipro Limited in Hyderabad seeks a dedicated Fraud Reviewer Associate to monitor and investigate transactions for potential fraud, coordinating with global teams as needed.

You'll analyze risk indicators, document findings, and contribute to process improvements while supporting US-region shifts and strict SLA adherence.

Formación

• 6 months to 2 years of relevant Fraud or Risk Operations experience.
• Excellent written and verbal communication skills.
• Investigative mindset with strong analytical abilities and attention to detail.

Responsabilidades

• Review transactions and assess whether they are suspicious.
• Investigate alerts and report fraud trends.
• Assist with ad hoc requests from Compliance and Regulatory teams.
• Maintain logs and produce clear documentation of findings.

Conocimientos

Retail Banking

Fraud Operations

Descripción del empleo

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Do

• Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and elevate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

S No.

Details

Description

1

Job Role Responsibility/Designation

Associate

2

Location(City/State/Country)

3

Domain/Vertical

BFS-DOP

4

Level/Band ( AA,B1,B2,B3,C1,C2,D1)

AA

5

Number of Opening

6

Start Date of Indent / Duration

7

Educational Qualification

8

Professional Qualification if any

N/A

9

Skills ( Mandatory)

Retail Banking, Fraud Operations

10

Additional Skills

11

Experience

6 months to 2 years

12

Job Description

What you’ll do as Associate - Fraud Reviewer:

• Review Transaction alert or case which.
• Research/Investigate the transaction to determine suspicious or non-suspicious.
• Good knowledge of risk and fraud in consumer and retail banking sector.
• Identify and report fraud trends.
• Provide recommendations supported by data in implementing new fraud alerts and controls.
• Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed.

What you’ll bring:

• 6 months to 2 years of relevant experience in a Fraud or Risk Operations role.
• Excellent written and verbal communication skills.
• An investigative curiosity with strong critical thinking skills and the ability to communicate vision across the organization.
• Self-motivated, organized, and analytical thinker with a desire to thoroughly investigate potentially fraudulent customer behaviour using critical data points.

13

Any Other Remarks

14

Hiring /Contractor or Retainer

15

Shift(Rotational/General)

Night Shifts (US Region) / Rotational shifts & Week-Off’s

16

Notice Period

Immediate / 1 month

17

No of days working

5 days a week / Work-From-Office

18

Security Roles &Responsibilities

Mandatory Skills: Retail Banking(BA).Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Information at a Glance

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.