Windows Administration with Patching - Bigfix Change Coordinator & Implementation Analyst (2-5 Years) - Bangalore

FIS; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

FIS is seeking an experienced Windows Administration with Patch Management to coordinate enterprise Windows Server patching, vulnerability remediation, and change governance across its IT infrastructure. You will partner with Windows admins, security teams, and application owners to ensure patches are planned, implemented, and validated in compliance with ITIL processes.

Responsibilities include change coordination, patching operations support, vulnerability and compliance tracking, and detailed

Qualifications

• Requires 2–5 years in IT services, infrastructure support, or enterprise operations.
• 2+ years with ITIL processes, service management, vulnerability management, and patch management.

Responsibilities

• Coordinate monthly and emergency Windows Server patching across the enterprise.
• Plan patch schedules and maintain calendars for operational readiness.
• Create and track change requests per approved procedures.
• Coordinate outages, approvals, and tasks with teams; provide status updates.

Skills

Advanced Excel

VLOOKUP

XLOOKUP

Pivot Tables

Charts & Dashboards

Data Analysis

Reporting

Stakeholder communication

Windows Server knowledge

ITIL processes

ServiceNow familiarity

Tools

ServiceNow

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Windows Administration with Patching - Bigfix Change Coordinator & Implementation Analyst (2-5 Years) - Bangalore

Job Summary

The Windows Change Coordinator and Implementation Analyst is responsible for coordinating enterprise Windows Server patching activities, vulnerability remediation, change management, compliance reporting, and operational governance across the FIS infrastructure environment. This role serves as a key coordination point for monthly and emergency patching cycles, implementation tracking, stakeholder communication, reporting, and audit support, while ensuring alignment with ITIL processes and organizational compliance standards.

The position requires close collaboration with Windows Server administrators, application owners, infrastructure teams, security teams, Lines of Business, and change management teams to ensure patching activities are planned, implemented, validated, and documented effectively.

Key Responsibilities

Change Coordination & Implementation

• Coordinate monthly and emergency Windows Server patch implementation activities across the enterprise environment
• Plan patching schedules and maintain implementation calendars to support operational readiness
• Create, track, and manage change requests in accordance with approved change management procedures
• Coordinate outage windows, bridge calls, approvals, and implementation tasks with relevant teams
• Provide timely status updates throughout patch implementation windows
• Track patch implementation outcomes, including successful completions, failures, cancellations, and remediation actions
• Ensure implementation documentation is complete, accurate, and compliant with governance requirements

Patching Operations Support

• Support enterprise Windows Server patching activities and assist with implementation coordination
• Coordinate with infrastructure and application teams to confirm patch readiness and validation requirements
• Monitor implementation progress and elevate risks, blockers, or delays as required
• Support post-patch validation activities, including operational health checks and follow‑up actions
• Maintain accurate patching schedules, implementation trackers, and server inventory details

Vulnerability & Compliance Management

• Support vulnerability remediation by coordinating patch deployment using approved patch baselines
• Track vulnerability remediation progress, compliance status, and related operational metrics
• Assist in maintaining enterprise patch compliance targets and remediation timelines
• Prepare compliance reports and leadership dashboards to support operational reviews
• Monitor exception management activities and track remediation actions to closure

Reporting & Analytics

• Develop and maintain operational reports using Microsoft Excel and other reporting tools
• Create dashboards, charts, and presentations for leadership and operational review meetings
• Analyze patching trends, compliance performance, and implementation effectiveness
• Prepare weekly, monthly, and executive‑level status reports with clear insights and action items
• Support audit reporting, governance reviews, and evidence collection activities

Stakeholder Communication

• Manage communications with application owners, business stakeholders, and technical teams
• Provide implementation notifications, progress updates, completion summaries, and follow‑up communications
• Facilitate effective communication during patch windows, bridge calls, and incident situations
• Support leadership reviews, operational meetings, and stakeholder discussions with accurate updates

Service Management & Governance

• Ensure adherence to ITIL‑based service management and operational governance processes
• Support incident, problem, and change management processes, including documentation and follow‑up
• Maintain accurate implementation records, operational documentation, and audit evidence
• Assist with operational risk assessments, exception reviews, and governance‑related follow‑up actions

Server Onboarding & Service Enablement

• Coordinate the onboarding of new servers into the CVPI patching service
• Validate patch readiness, tooling availability, ownership details, and inventory alignment
• Coordinate onboarding requests with application owners and infrastructure teams to ensure service readiness
• Support lifecycle management activities related to patching services and operational support

Automation & Continuous Improvement

• Support patch automation initiatives and continuous improvement opportunities
• Assist with automated reporting, data collection, and operational tracking activities
• Identify process improvement opportunities to increase efficiency, reduce manual effort, and improve reporting accuracy
• Support BigFix, and related patch management platforms where applicable

Experience

Required Qualifications

• 2–5 years of experience in IT services, infrastructure support, or enterprise operations environments
• Minimum 2 years of experience working with ITIL processes, service management practices, vulnerability management, and patch management activities

Mandatory Skills

• Advanced Microsoft Excel skills, including~

• VLOOKUP/XLOOKUP
• Pivot Tables
• Charts and Dashboards
• Data Analysis and Reporting
• Strong analytical, reporting, and problem‑solving skills
• Excellent documentation, presentation, and stakeholder communication skills
• Strong written and verbal communication skills with the ability to provide clear operational updates
• Basic understanding of Windows Server operating systems, distributions, and version management
• Working knowledge of ITIL processes and service management governance
• Experience using change management, service delivery, and operational tracking tools
• Ability to coordinate multiple stakeholders, implementation activities, timelines, and priorities effectively

Preferred Skills

• Hands‑on experience with ServiceNow or similar IT service management platforms
• Experience in change management, project coordination, or service management functions
• Exposure to Windows Server administration and enterprise infrastructure support
• Knowledge of vulnerability management, compliance tracking, and remediation processes
• Experience supporting enterprise patch management processes and implementation governance
• Understanding of automation tools, operational reporting platforms, and process improvement methods

Preferred Certifications

• ITIL Foundation Certification
• Windows Server certifications are an added advantage

Privacy Statement

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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