Window Admin L3 (SME)

nttlimited; Chennai District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

NTT DATA in Chennai is seeking an experienced L3 SME Lead to operate, troubleshoot, and optimize Server administration across x86 servers, VMWare, Windows Server, and Active Directory. You will drive major incident resolution, perform RCA, and lead DR readiness initiatives while mentoring L1/L2 teams and coordinating with OEMs for critical changes.

The role requires 7+ years of relevant experience, ITIL-aligned incident management, and a readiness to work in shifts for 24x7 support.

Qualifications

• 7+ years experience aligned to L3 SME Lead responsibility.
• ITIL-aligned understanding of incident, problem, change, and service request processes.
• Ability to work in shifts and support 24x7 operations where required.

Responsibilities

• Act as SME and technical lead for x86 servers, VMWare, Windows Server & AD.
• Lead major incident resolution, RCA, and permanent corrective actions.
• Review architecture, capacity, resilience, audit findings, and DR readiness.
• Guide L1/L2 teams, approve technical changes, and mentor resources.
• Engage stakeholders, OEMs, and governance forums on high-impact decisions.

Skills

x86 servers

VMWare

Windows Server

Active Directory

NTP

DNS

Linux

Storage

Education

BE/B.Tech/MTech/MCA or equivalent

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and elevate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

Server administration (Virtualization+ Windows+ AD) - L3 SME Lead

Skill / Role

Server administration (Virtualization+ Windows+ AD)

Primary Skill

x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS

Secondary Skill

Linux + Storage

Level: L3

Experience Required: 7+

Open Positions / Count: 1

Location: Chennai

Role Summary

The Server administration (Virtualization+ Windows+ AD) - L3 SME Lead will operate, support, troubleshoot, and improve Server administration (Virtualization+ Windows+ AD) services across x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS, ensuring stable operations, SLA adherence, and clear stakeholder communication.

Minimum Requirements

• - B.E. / B.Tech / M.Tech / MCA or equivalent qualification preferred.
• - 7+ experience aligned to L3 SME Lead responsibility level.
• - ITIL-aligned understanding of incident, problem, change, and service request processes.
• - Ability to work in shifts and support 24x7 operations where required.

Key Responsibilities

• - Act as SME and technical lead for x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
• - Lead major incident resolution, complex RCA, and permanent corrective actions.
• - Review architecture, capacity, resilience, audit findings, and DR readiness.
• - Guide L1/L2 teams, approve technical changes, and mentor resources.
• - Engage stakeholders, OEMs, and governance forums on high-impact decisions.

Technical Competencies

• - Hands-on knowledge of x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
• - Operational understanding of Server administration (Virtualization+ Windows+ AD) administration, monitoring, troubleshooting, and documentation.
• - Clear communication for ticket updates, handovers, and stakeholder coordination.

Soft Skills / Ways of Working

• - Customer-focused approach to service support and issue resolution.
• - Ability to prioritize incidents, document clearly, and follow escalation paths.
• - Collaboration with infrastructure, application, OEM, and vendor teams.
• - Ownership mindset for SLA adherence, follow-ups, and operational hygiene.
• - Manage and monitor L2 and L3 teams, ensuring timely resolution of escalated issues and overall service quality.
• - Act as the technical SPOC, coordinating with OEMs for ticket resolution, patch implementation, and release of updates.

Additional Responsibilities

• - Plan, conduct, and oversee DR drills and report critical issues, resolutions, and recommendations - Review, approve, and manage change requests, including preparation, impact analysis, implementation, and maintenance of related documentation.
• - Handle end-to-end configuration, release management, and maintain compliance with SLAs and audit requirements.
• - Ensure closure of audit observations (internal, external, or regulatory) and submit periodic reports as per DoP-defined processes