Window Admin L3 (SME)

NTT Limited; Chennai District; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

NTT DATA in Chennai is seeking a Cross Technology Managed Services Engineer (L3 SME Lead) to provide expert guidance and lead critical technical activities. You will act as the SME for x86 servers, VMware, Windows Server, and Active Directory, driving major incident resolution and ensuring service quality.

You will mentor L1/L2 teams, collaborate across Cloud, Security, Networking, and Applications, and contribute to DR readiness, change control, and knowledge sharing.

Qualifications

• 7+ years of experience aligned to L3 SME Lead responsibility level.
• ITIL-aligned incident, problem, change, and service request understanding.
• Ability to work in shifts and support 24x7 operations.
• Strong troubleshooting and stakeholder coordination.

Responsibilities

• Act as SME and technical lead for x86 servers, VMware, Windows Server & Active Directory.
• Lead major incident resolution, complex RCA, and permanent corrective actions.
• Review architecture, capacity, resilience, audit findings, and DR readiness.
• Guide L1/L2 teams, approve technical changes, and mentor resources.
• Engage stakeholders, OEMs, and governance forums on high-impact decisions.

Skills

x86 servers

VMware

Windows Server

Active Directory

NTP

DNS

Education

BE/B.Tech/M.Tech/MCA or equivalent

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA: As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality. Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications. You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and elevate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

Server administration (Virtualization+ Windows+ AD) - L3 SME Lead

Location: Chennai

Open Positions / Count: 1

Workplace type: On-site Working

Minimum Requirements

• B.E. / B.Tech / M.Tech / MCA or equivalent qualification preferred.
• 7+ experience aligned to L3 SME Lead responsibility level.
• ITIL-aligned understanding of incident, problem, change, and service request processes.
• Ability to work in shifts and support 24x7 operations where required.

Key Responsibilities

• Act as SME and technical lead for x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
• Lead major incident resolution, complex RCA, and permanent corrective actions.
• Review architecture, capacity, resilience, audit findings, and DR readiness.
• Guide L1/L2 teams, approve technical changes, and mentor resources.
• Engage stakeholders, OEMs, and governance forums on high-impact decisions.

Technical Competencies

• Hands‑on knowledge of x86 servers, VMWare, Microsoft Windows Server & Active directory, NTP, DNS.
• Operational understanding of Server administration (Virtualization+ Windows+ AD) administration, monitoring, troubleshooting, and documentation.
• Clear communication for ticket updates, handovers, and stakeholder coordination.

Soft Skills / Ways of Working

• Customer‑focused approach to service support and issue resolution.
• Ability to prioritize incidents, document clearly, and follow escalation paths.
• Collaboration with infrastructure, application, OEM, and vendor teams.
• Ownership mindset for SLA adherence, follow-ups, and operational hygiene.
• Manage and monitor L2 and L3 teams, ensuring timely resolution of escalated issues and overall service quality.
• Act as the technical SPOC, coordinating with OEMs for ticket resolution, patch implementation, and release of updates.
• Plan, conduct, and oversee DR drills and report critical issues, resolutions, and recommendations
• Review, approve, and manage change requests, including preparation, impact analysis, implementation, and maintenance of related documentation.
• Handle end‑to‑end configuration, release management, and maintain compliance with SLAs and audit requirements.
• Ensure closure of audit observations (internal, external, or regulatory) and submit periodic reports as per DoP‑defined processes.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us. Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!