WFM Executive

Digitide; Moradabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide is seeking a WFM Executive to manage workflow and performance metrics, collaborating with the Ops Head to resolve real-time issues and ensure client satisfaction. The role emphasizes accurate reporting, data integrity, and security across processes and engagements.

You will generate reports, update dashboards, and support process improvements while staying current with industry trends. Strong Excel skills and communication are essential for success in this position.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 2 years of experience in a similar role, preferably BPM or WFM.
• Strong proficiency in Microsoft Excel for data analysis and reporting.
• Excellent written and verbal communication skills.
• Attention to detail and accuracy in data handling and report preparation.
• Ability to work independently and manage multiple tasks simultaneously.
• Analytical mindset with problem-solving skills.
• Familiarity with data visualization tools is an asset.

Responsibilities

• Generate, collate, and update various reports and IDs with a focus on accuracy and timeliness.
• Monitor the CC pulse and promptly communicate any issues or concerns to the Ops Head.
• Update dashboards with 100% accuracy, ensuring data integrity and visual representation of KPIs.
• Generate and maintain comprehensive reports related to processes and client engagements.
• Collaborate with the Ops Head to develop and implement strategies for issue resolution and process improvement.
• Ensure data security and confidentiality, adhering to company policies and industry best practices.
• Stay updated with industry trends and best practices in workflow management and reporting.
• Provide support and training to team members on report generation and data interpretation.
• Assist in the development and maintenance of efficient workflow processes.
• Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.

Skills

Excel

Data analysis

Reporting

Communication

Attention to detail

BPM/WFM experience

Education

Bachelor’s degree in Business Administration or Operations Management

Tools

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a WFM Executive, you will be responsible for the efficient and effective management of our workflow and performance metrics. Your role is crucial in maintaining the smooth operation of our business processes and ensuring client satisfaction. You will work closely with the Ops Head to identify and address real-time issues, contributing to the overall success of our organization.

Responsibilities

• Generate, collate, and update various reports and IDs with a focus on accuracy and timeliness.
• Monitor the CC pulse and promptly communicate any issues or concerns to the Ops Head.
• Update dashboards with 100% accuracy, ensuring data integrity and visual representation of key performance indicators.
• Generate and maintain comprehensive reports related to processes and client engagements.
• Collaborate with the Ops Head to develop and implement strategies for issue resolution and process improvement.
• Ensure data security and confidentiality, adhering to company policies and industry best practices.
• Stay updated with industry trends and best practices in workflow management and reporting.
• Provide support and training to team members on report generation and data interpretation.
• Assist in the development and maintenance of efficient workflow processes.
• Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 2 years of experience in a similar role, preferably in a BPM or WFM environment.
• Strong proficiency in Microsoft Office, especially Excel, for data analysis and report generation.
• Excellent written and verbal communication skills, with the ability to explain complex data simply.
• Attention to detail and a commitment to accuracy in data handling and report preparation.
• Ability to work independently and manage multiple tasks simultaneously.
• Analytical mindset with problem-solving skills to identify and address workflow challenges.
• Familiarity with data visualization tools and techniques is an asset.
• Willingness to learn and adapt to new technologies and industry trends.
• A team player with a positive attitude and a passion for continuous improvement.

Job Info

• Job Identification 251418
• Job Category Customer Support/Operations | BPM