WFM ANALYST

Innoval Global Solutions; Maharashtra; On-site; INR 350,000 - 650,000; Full time

Job summary

Innoval Global Solutions is seeking a Workforce Management (WFM) Analyst in Maharashtra to analyze data, forecast planning needs, and support scheduling with stakeholders. You will drive improvements, standardize processes, and prepare management-ready reports.

The role emphasizes strong communication and problem-solving to optimize resource utilization. Ideal candidates have 2–5 years in WFM, experience in International BPO, and exposure to U.S.

Qualifications

• Bachelor's or postgraduate degree; 2–5 years of Workforce Management experience.
• WFM analyst with at least 2 years in International BPO.
• Experience in U.S. process.
• Strong execution skills with root-cause analysis and quick resolutions.
• Good communication and collaboration demonstrated.

Responsibilities

• Ideate and share data-driven insights to inform business strategy.
• Collaborate with business partners to maximize solution value.
• Drive ongoing process improvements to reduce cycle time and increase transparency.
• Analyze and forecast data related to planning, MIS, and scheduling.
• Prepare ad-hoc reports for management.

Skills

Data analysis

Forecasting

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree or higher

Tools

Excel

PowerPoint

Word

Job description

Operations – RCM

Job Roles & Responsibilities

Ideating and sharing data-driven insights to help stakeholders to undercover trends and underlying drivers of growth and profitability to inform business

strategy.

Closely collaborate with Business partners to maximize the business value of solutions with innovative platform and intelligent enhancements.

Driving ongoing process improvements to reduce cycle time, increase accuracy and improve transparency.

Work with different business segments to develop better procedures and Client offerings, solve problems and investigate issues.

Create and maintain Sops, Best Practices, and other documents. Participate in standardization and continuous improvement initiatives by attending various

high level.

Strategic meetings with decision makers, gain insight into industry trends.

Responsible for analyzing and forecasting data related to planning, MIS, and scheduling activities.

Preparing ad-hoc reports & analysis for management reporting and needs.

Optimizing resource allocation by monitoring seat utilization rates over time so businesses can identify times when they are operating at low capacity and

adjust staffing and resource allocation to maximize utilization.

Planning and organizing long term plans and ensuring same is aligned to Operations requirements.

Initiatives to be taken in terms of better management of the systems by placing proactive controls/checks before rolling it out to the Management/Ops

team.

Candidate Requirements

Good communication skills.

Candidate should have a Bachelors/Post graduate degree in any stream with

minimum 2-5 years of Workforce Management experience.

Must be a WFM analyst on paper for at least 2 years into International BPO.

Candidate should have prior experience in U.S. process.

Should possess strong execution skills along with demonstrated ability to

identify root causes of problems; generate and evaluate creative alternative

solutions; implement problem resolutions quickly and effectively with factbased decisions.

Strong communication and interpersonal skills with evidence of teamwork and

collaboration.

• Advanced working knowledge of Microsoft applications -Excel, Word, Power Point.

Preferred Qualification – Any Graduate.