Workforce management Analyst, Expert & Team Lead.

Axis Services; Hyderabad; On-site; Full time

Job description

Workforce Management - RTA, Expert & Team Lead Roles.

Roles :- Real time analyst, WFM-Expert & WFM-Lead.

Qualification :- Any Graduation.

Workforce Management - RTA (Real time analyst)

• Excellent communication & interpersonal skills.
• Need Min 2+ years of experience only into Workforce management.
• Monitor real-time queues and service levels & Intraday staffing management
• Real-time decision making & Workforce reporting.

Package:-

WFM- RTS :- Decent ofHike on Last CTC (Max Up to 13 LPA) Including 20% Variables

Workforce Management - Expert.

• Need Min 5+ years of experience into WFM with Excellent Communication skills & interpersonal skills.
• Must have a Good Hands on experience on :- Capacity Planning,Forecasting, Advanced Scheduling, Resource Planning, Trend Analysis, Workforce Analytics, Dashboard creation, Scheduling Optimization, WFM Best Practices & Mentoring WFM Teams.

Package:-

WFM- Expert:- Decent ofHike on Last CTC (Max Up to 15 LPA) Including 20% Variables

Workforce Management - Lead.

• Min 8+ years of experience with 3 years of experience into Learship Role.
• Min 2+ years On-Paper Designation is must.
• Good Knpwledge on Lead WFM Team, Workforce Strategy, Capacity Planning, Forecasting, Scheduling, Resource Optimization,
• Must be also Involve into Stakeholder Management, Client Interaction, KPI Management, Performance Reviews, Process Improvements, Project Management.

Package:-

WFM- Team Lead:- Decent ofHike on Last CTC (Max Up to 18LPA) Including 20% Variables

Rotational Shifts

2-way Cab

5-Day's Working.

Rounds of Interview(ROI):- Screening, HR, Assessment & Ops manager.

Notice Period :- Immediate Joiners/ Serving NP(0-20 Days acceptable) with LWD proof

Note: Applicants possessing experience in HR-Operations, content review, or non-voice processes(Accounts Payable/Mapping & Healthcare) are not deemed suitable for this position.