Warranty Specialist - Agency

CNH; Dhar; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible work arrangements

Savings & Retirement benefits

Tuition reimbursement

Parental leave

Adoption assistance

Fertility & Family building support

Employee Assistance Programs

Charitable contribution matching and V

Job summary

CNH Industrial India is seeking a Warranty Assessor to oversee dealer warranty claims in line with CE Warranty Terms and Conditions. The role focuses on accurate claim evaluation, governance, and cost control while delivering high-quality service to the dealer network.

The successful candidate will handle Level 1 and Level 2 claims, communicate through the WIT tool, and support dealer development via periodic warranty training sessions.

Qualifications

• Must have at least 5 years of warranty/claims experience.
• Experience coordinating dealer warranty activities and training sessions.
• Proficient in Microsoft Office with strong Excel skills.

Responsibilities

• Process warranty claims accurately and timely in line with policy.
• Coordinate first-level and dealer communications via WIT tool.
• Deliver training to dealers on warranty processes and best practices.
• Collaborate with Brand Field, Product Support and Quality teams to resolve issues.
• Manage Level 1/2 claims and pre-approvals; support Level 3 when needed.
• Review claims for documentation completeness and policy alignment.
• Monitor patterns in dealer claim behavior and non-compliance.

Skills

Advanced English

Excel

Education

Engineering degree or diploma

Tools

SAP

Job description

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Reporting to the CE EMEA/APAC/ANZ Warranty Manager and coordinating activities with the India Senior Warranty Assessor, the Warranty Assessor is responsible for ensuring the accurate and timely evaluation of dealer warranty claims in accordance with CE Warranty Terms and Conditions, supporting effective warranty governance and cost control while delivering high-quality service to the dealer network.

The role contributes to improving claim quality, supporting dealer capability development, and ensuring the consistent application of warranty policies across the CE India network.

The successful candidate will be accountable for handling Level 1 and Level 2 category claims, maintaining effective communication with CE dealers through the WIT tool, and supporting dealer development through periodic warranty training sessions.

Key Responsibilities

• Ensuring the accurate and timely processing of warranty claims in line with both quantitative and qualitative departmental targets.
• Managing first-level communication between the Warranty department and the dealer network, clarifying warranty claim queries and other warranty-related matters via the WIT communication tool.
• Delivering both face-to-face and remote training sessions to dealers on warranty processes, common claim issues, and best practices, with the objective of continuously improving dealer knowledge and claim submission quality.
• Working effectively with Brand Field teams, Product Support, and Quality teams to resolve dealer warranty claim issues and support the identification of appropriate technical or process solutions.
• Manage daily Level 1 and Level 2 warranty claims and/or pre-approvals, ensuring claim integrity, accuracy, and compliance with established Warranty Terms and Conditions.
• Provide support for Level 3 claims when required, based on workload and business priorities.
• Review warranty claims to ensure accuracy, completeness of documentation, and alignment with Warranty Terms and Conditions.
• Monitor claim control issues and identify patterns related to dealer claim behaviour, recurring submission errors, or potential non-compliance.

Experience Required

Minimal 5 years

Preferred Qualifications

• Advanced English language skills
• Experience in SAP would be an advantage
• Proficiency in Microsoft Office applications, expert Excel skills
• Degree or Diploma in Engineering

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

Benefits

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off