Warranty Specialist

AGCO Corporation; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Global Diversity

Entrepreneurial Spirit

Positive Impact

Innovative Technologies

Health & Wellness

Flexible & Virtual Work

Job summary

AGCO is seeking a Warranty Specialist in Pune to manage warranty claims, verify eligibility and collaborate with service teams.

The role requires experience in auto/off-highway equipment, strong English communication, and the ability to read technical manuals. Join AGCO to contribute to global warranty operations and drive process improvements.

Qualifications

• 4-6 years of relevant experience in Auto/Off-Highway equipment or dealer/distributor/OEM sectors.
• Experience in warranty processing, claim assessment and policy adherence.
• Ability to read and understand product manuals, specifications and service documentation.
• Excellent written and oral communication in English.

Responsibilities

• Process warranty claims for AGCO products within the designated cycle time.
• Verify eligibility against AGCO warranty terms and documentation.
• Collaborate with internal teams to address escalated warranty concerns.
• Work with field technical team to understand issues and determine claim validity.
• Stay updated on warranty policy changes and ensure compliance.

Skills

Excellent communication in English

Root cause analysis

Analytical thinking

Tools

Salesforce

CRM

Warranty systems

Outlook

Excel

PowerPoint

Tableau (basics)

Job description

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.

AGCO is looking to hire candidates for the position of Warranty Specialist.

Warranty Specialist

The Warranty Specialist assist in the administration of warranty processing procedures, warranty registration process, and warranty claim assessment for AGCO Dealers across assigned regions (Europe, Asia Pacific, North America and South America). In all cases, warranty administration must be done according to the Policies and Procedures in the applicable region, as established by AGCO. Claim assessment includes responsibility for the processing of claims within the AGCO Warranty systems, based on established procedures and guidelines. Disputes or appeals on claim levels or claim anomaly clarification are handled with the Dealer in line with the published AGCO Warranty Terms and Conditions and AGCO Warranty Policy for the region.

Your Impact

• As a warranty specialist, you will process warranty claims for AGCO products from global dealer distributors within the designated warranty claim cycle time.
• Manage warranty claims by verifying and validating the details and eligibility against AGCO's warranty terms.
• Work closely with the internal customer service team and cross-functional teams to address and resolve any escalated warranty concerns.
• Collaborate with the field technical team to understand product issues and determine claim validity.
• Stay updated on AGCO's warranty policy and procedure changes and ensure compliance.

Your Experience And Qualifications

• Experience - 4-6 years relevant experience in Auto, Off Highway - Agriculture and Construction equipment and working in a B2B, B2C or OEM - Dealer / Distributor-Dealer / Customer industry.
• Software skills - Salesforce, CRM, Warranty administration systems, Outlook, Excel and PowerPoint, basics of tableau
• Good knowledge and ability to read and understand Product Support Programs, product specifications, technical manuals, and parts manuals. Familiarity with machine components and their functions
• Able to analyze machine component failures and demonstrate a good understanding of root cause analysis.
• Excellent written and oral communication skills in English

Your Benefits

• GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
• ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
• POSITIVE IMPACT - Make it personal and help us feed the world.
• INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
• MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work options.

Your Workplace

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future.

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer