Walk-in | VC-Service RM-Phonebanking

Hdfc Bank; Bengaluru; On-site; INR 279,000 - 502,000; Full time

Job summary

HDFC Bank Limited is seeking a customer interaction professional in Bengaluru to handle calls, resolve queries, log requests, and ensure service standards. The role emphasizes accuracy, card hotlisting/re-issuance, and adherence to banking processes.

The candidate should have at least graduation, with strong communication and banking product knowledge, plus a focus on compliance and productivity metrics. A customer-focused banking environment is offered.

Qualifications

• Banking product knowledge and communication skills.
• Sales and influencing abilities in a banking context.
• Awareness of banking products and services.

Responsibilities

• Handle calls as per defined standards.
• Resolve calls with high accuracy.
• Log and resolve customer complaints accurately.
• Hotlist and reissue cards promptly.
• Achieve defined quality benchmarks.
• Maintain 90% First Call Resolution.
• Meet KAT and E-process scores.
• Adhere to process and audit requirements.
• Log customer requests error-free.
• Update interactions in CRM timely.
• Meet service productivity standards.
• Adhere to login times and schedule.
• Ensure timely MIS reporting.

Skills

Banking knowledge

Communication

Sales skills

Influencing skills

Banking awareness

Education

Graduation

Job description

Role & responsibilities

Key Responsibilities

Customer Interaction & Query/Complaints Management

• Handle calls as per defined standards.
• Resolve calls with 100% accuracy.
• Log and resolve complaints accurately.
• Hotlist and reissue cards promptly.

Call Quality

• Achieve defined quality benchmarks.
• Ensure 90% First Call Resolution.
• Meet KAT and E-process scores.

Audit & Process Compliance

• Adhere to process and audit requirements.
• Log customer requests error-free.
• Update interactions in CRM timely.

Schedule Adherence & Service Productivity Standards

• Meet defined service productivity standards.
• Adhere to schedule and login times.

MIS - Reporting

• Ensure timely and accurate MIS reporting.

Education:

• Minimum Graduation.

Certifications:

• None specified.

Key Competencies

• Banking product knowledge, communication, sales skills, influencing skills, awareness of banking