Walk-in | Star CX Executive Claims Dept

Star Health Insurance; Dadri, Gurugram District, Delhi; On-site; INR 250,000 - 400,000; Full time

Job summary

Star Health & Allied Insurance seeks a dedicated professional to serve as the primary point of contact for patients, handling registration, scheduling and billing inquiries. The role involves coordinating billing during admissions and ensuring smooth discharge clearances, while also overseeing cashless and reimbursement claim submissions and tracking to achieve timely settlements.

The position supports hospital coordination and customer query management in a regulatory-compliant environment.

Responsibilities

• Serve as the central contact for patients, handling registration, scheduling, inquiries and billing.
• Manage patient billing during admissions and ensure smooth discharge clearances.
• Coordinate submission and tracking of cashless and reimbursement claims for timely settlement.

Job description

Brief Job Profile

Customer Experience & Facilitation

a. Serve as the central point of contact for patients and handling tasks like registration, scheduling appointments, handling inquiries and managing billing and payment processes.

b. Handle the billing aspects of patient during admissions and ensure smooth financial clearances during the discharge process.

c. Manage the entire process of submitting and tracking both cashless and reimbursement claims to ensure timely settlements.

Claims & Pre-authorization Coordination

Hospital Coordination

Customer Query & Escalation Management

Compliance & Governance

Star Health & Allied Insurance, Tej Building, 2nd Floor, (Reception Desk), Bahadur Shah Jafar Marg, ITO, Delhi 110002