Walk-in | Quality Control Executive - Night shift only - 11 PM To 8 AM

B2C Solutions Wll; Mohali; On-site; INR 300,000 - 450,000; Full time

Job summary

B2C Solutions Wll in Mohali, India seeks a Quality Control Executive for data entry operations. You will oversee data entry quality, audit outputs, and ensure adherence to client guidelines while coaching operators to improve accuracy and efficiency.

The role requires 12 years in quality control or data entry, strong attention to detail, and proficiency with MS Excel and Word. You will coordinate with teams and uphold data confidentiality and process standards.

Qualifications

• Graduate in any discipline (preferred).
• 12 years of experience in Quality Control, Quality Checking or Data Entry operations.
• Good knowledge of MS Excel, MS Word and basic computer applications.
• Strong attention to detail and analytical skills.
• Ability to identify errors and maintain quality documentation.
• Good communication and coordination skills.

Responsibilities

• Monitor and evaluate the quality of data entry work performed by Data Entry Operators.
• Conduct regular audits and quality checks on processed data to identify errors, omissions and discrepancies.
• Ensure data accuracy, completeness and adherence to client-specific guidelines.
• Validate entries against source documents and identify incorrect or duplicate information.
• Monitor individual operator performance in terms of accuracy, productivity and error rates.
• Provide timely feedback and corrective coaching to Data Entry Operators.
• Prepare daily, weekly and monthly quality reports.
• Identify recurring errors and recommend process improvements.
• Coordinate with Operations and Team Leaders to improve overall process quality.
• Ensure compliance with data confidentiality, information security and client policies.
• Support quality calibration sessions and process training whenever required.

Skills

Attention to detail

Analytical skills

Communication skills

Coordination

Time management

Education

Graduate in any discipline

Tools

MS Excel

MS Word

Job description

JOB DESCRIPTION
Quality Control Executive Data Entry Operations
DepartmentOperations / QualityProcessDomestic Client Data EntryJob TitleQuality Control ExecutiveLocationIndiaIndustryBPO / Data ProcessingExperience12 years preferred

Job Purpose

To ensure the accuracy, quality and consistency of data entered by Data Entry Operators while maintaining the quality standards and turnaround time (TAT) agreed with the domestic client.

Key Responsibilities

• Monitor and evaluate the quality of data entry work performed by Data Entry Operators.
• Conduct regular audits and quality checks on processed data to identify errors, omissions and discrepancies.
• Ensure data accuracy, completeness and adherence to client-specific guidelines.
• Validate entries against source documents and identify incorrect or duplicate information.
• Monitor individual operator performance in terms of accuracy, productivity and error rates.
• Provide timely feedback and corrective coaching to Data Entry Operators.
• Prepare daily, weekly and monthly quality reports.
• Identify recurring errors and recommend process improvements.
• Coordinate with Operations and Team Leaders to improve overall process quality.
• Ensure compliance with data confidentiality, information security and client policies.
• Support quality calibration sessions and process training whenever required.

Candidate Requirements

• Graduate in any discipline (preferred).
• 12 years of experience in Quality Control, Quality Checking or Data Entry operations.
• Good knowledge of MS Excel, MS Word and basic computer applications.
• Strong attention to detail and analytical skills.
• Ability to identify errors and maintain quality documentation.
• Good communication and coordination skills.

Mandatory Typing Skills

• Minimum typing speed: 40 WPM.
• Typing assessment platform: Typing Tutor.
• Typing accuracy: 95% or above preferred.
• Must successfully qualify the typing assessment on Typing Tutor.
• Good command of English typing, spelling and grammar.

Key Performance Indicators (KPIs)

Performance ParameterExpected StandardTyping Speed40 WPM minimumTyping Accuracy95% or aboveQuality Audit Score98% or aboveError IdentificationHigh accuracyAudit CoverageAs per process requirementReporting100% timely submissionTAT AdherenceAs per agreed SLA

Required Competencies

• High attention to detail
• Strong analytical and observation skills
• Process-oriented approach
• Problem-solving ability
• Time management
• Ownership and accountability
• Ability to work under pressure

Preferred Candidate Profile

Candidates with prior experience in domestic BPO, data processing, back-office operations or data entry quality auditing will be preferred.

Quality Control Executive Data Entry Operations