Walk-in | Opening For VIP Support Engineer

Allied Digital; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Allied Digital seeks an experienced VIP Support Engineer to deliver high-level IT support for senior management, CXOs, and key stakeholders in Mumbai. The role covers Windows administration, Microsoft 365, AD/AAD, endpoint management, and enterprise-grade troubleshooting.

You will handle executive support, coordinate with L1/L2 teams and external vendors, and perform root-cause analyses while meeting SLA commitments. Both onsite and remote support are required during critical operations.

Qualifications

• Bachelor's degree in CS/IT or related field.
• VIP/exec-level IT support experience.
• Strong Windows 10/11 troubleshooting and admin.
• Proficient with Microsoft 365, Outlook, Teams, Exchange Online.
• Experience with AD/AAD, GPOs.
• SCCM or Intune for endpoint management.
• Fundamental networking (TCP/IP, DNS, VPN).
• Printer, scanner, and peripheral management.
• Excellent communication and stakeholder management.
• Experience supporting senior executives.

Responsibilities

• Provide dedicated IT support to VIP users, CXOs, and senior leadership.
• Troubleshoot and resolve complex hardware, software, network, and application issues.
• Manage Windows OS, laptops, desktops, printers, and mobile devices.
• Handle Microsoft 365, Outlook, Teams, Exchange Online, OneDrive, and Office apps.
• Perform user administration in Active Directory and Azure AD.
• Manage endpoint security, patching, and device compliance.
• Support conferencing tools (Teams, Zoom, Webex).
• Coordinate with L1/L2 teams and external vendors.
• Perform root-cause analysis and SLA adherence.
• Document incidents and technical procedures.
• Provide onsite and remote support during critical operations.

Skills

VIP Support

Windows Administration

Microsoft 365

Active Directory/Azure AD

Endpoint management

Networking basics

Printer/Peripheral management

Communication & stakeholder mgmt

Executive support

Education

Bachelor's Degree in Computer Science/IT

Tools

SCCM / Intune Endpoint Management

ServiceNow

ITIL Foundation Certification

Job description

We are seeking an experienced VIP Support Engineer to provide high-level technical support to senior management, executives, and key business stakeholders. The ideal candidate should possess strong expertise in desktop support, troubleshooting, Microsoft technologies, endpoint management, and executive/VIP user handling.

Key Responsibilities

• Provide dedicated IT support to VIP users, CXOs, and senior leadership.
• Troubleshoot and resolve complex hardware, software, network, and application issues.
• Manage and support Windows OS, laptops, desktops, printers, and mobile devices.
• Handle Microsoft 365, Outlook, Teams, OneDrive, and Office applications support.
• Perform user administration activities in Active Directory and Azure AD.
• Manage endpoint security, antivirus, patch management, and device compliance.
• Support conferencing solutions such as Microsoft Teams, Zoom, and Webex.
• Coordinate with L1/L2 teams and external vendors for issue resolution.
• Perform root cause analysis and ensure adherence to SLA commitments.
• Document incidents, solutions, and technical procedures.
• Provide onsite and remote support during critical business operations.

Required Skills

• Strong experience in VIP Support.
• Windows 10/11 Administration and Troubleshooting.
• Microsoft 365, Outlook, Teams, Exchange Online.
• Active Directory, Azure AD, Group Policies.
• Hardware and Software Troubleshooting.
• SCCM / Intune Endpoint Management.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Printer, Scanner, and Peripheral Management.
• Excellent communication and stakeholder management skills.
• Experience supporting senior executives and business-critical users.

Preferred Skills

• ITIL Foundation Certification.
• Knowledge of Endpoint Security Solutions.
• Experience with ServiceNow or other ITSM tools.

Education

• Bachelor's Degree in Computer Science, Information Technology, or related field.

Thanks & Regards

HR Teams