Walk-in | It Service Delivery Manager

Epam Systems; Chennai; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

Epam Systems is seeking an IT Service Delivery Manager to oversee the end-to-end delivery of business-critical applications across distributed locations. The role focuses on modernization initiatives, Agile practices, and governance to ensure quality, risk management, and on-time delivery.

You will lead cross-functional teams, drive AI-enabled delivery thinking, and coordinate with business and technology stakeholders to align with strategic objectives.

Qualifications

• 13+ years of general IT experience.
• 5+ years in Service Delivery Management roles.
• Strong knowledge of Applications, Azure cloud services, and front-end frameworks (Angular).
• Familiarity with databases such as MS SQL Server, PostgreSQL.
• Familiarity with DevOps practices, CI/CD pipelines, and automation solutions.

Responsibilities

• Manage delivery of complex business applications, meeting quality, deadlines and stakeholder expectations.
• Oversee cross-functional teams across distributed locations.
• Implement and maintain service delivery governance, risk management, and compliance structures.
• Facilitate Agile processes, including sprint planning and release planning.
• Collaborate with technical teams for development, modernization, and integration using Java, Angular, Azure, and SQL Server.

Skills

IT Leadership

Azure Cloud

Angular

DevOps

Agile Methodologies

AI in SDLC

Stakeholder Management

Project Delivery

Communication

Education

Bachelor's degree in Computer Science or related field

Master's degree preferred

Tools

Azure

MS SQL Server

PostgreSQL

Job description

IT Service Delivery Manager

We are looking for a motivated and results-oriented Service Delivery Manager to oversee the successful delivery of business-critical applications in a distributed, fast-paced environment. This role demands a proactive professional with a strong background in IT service delivery, a focus on modernization initiatives, and proven expertise in Agile methodologies to ensure operational excellence and transformation outcomes.

Responsibilities

• Manage the delivery of complex business applications, meeting quality standards, deadlines, and stakeholder expectations
• Oversee cross-functional teams (engineering, architecture, QA, BA, DevOps) across distributed locations, ensuring alignment and collaboration
• Implement and maintain service delivery governance, risk management, and compliance structures
• Facilitate Agile processes, including sprint planning, backlog refinement, and release planning, to ensure predictable delivery
• Collaborate with technical teams for application development, modernization, and integration using Java, Angular, Azure, and SQL Server
• Monitor delivery metrics, identify risks, and resolve impediments to maintain project progress
• Act as a focal point for business, technology, and leadership stakeholders for all delivery-related matters
• Contribute to defining technical roadmaps and actionable plans tied to business objectives
• Ensure stability, performance, and scalability for applications running in distributed environments
• Drive continuous improvement efforts across delivery processes and operational performance
• Support compliance with regulatory requirements relevant to the insurance/reinsurance domain

Requirements

• Bachelor's degree in Computer Science or a related field; Master's degree preferred
• 13+ years of general IT experience, with 5+ years in Service Delivery Management roles
• Strong knowledge of Applications, Azure cloud services, and front-end frameworks (Angular)
• Familiarity with databases, such as MS SQL Server, PostgreSQL, and similar technologies
• Familiarity with DevOps practices, CI/CD pipelines, and automation solutions.
• Leverage and promote adoption of AI in project SDLC
• AI Tool Proficiency- GPT, Claude, Copilot, Gemini.
• AI-Augmented Delivery Thinking.
• AI Ethics, Risk & Governance.
• Demonstrated experience delivering projects in regulated, large-scale environments
• Competency in Agile methodologies and frameworks, including proficiency in facilitating Agile ceremonies
• Strong leadership and problem-solving skills, with the ability to manage global teams across onshore-offshore models
• Capability to manage ambiguity and drive changes effectively while delivering business-aligned priorities
• Excellent communication and stakeholder management skills

Nice to have

• ITIL v4 Foundation or advanced certification
• PMP, PRINCE2, or other recognized project management certifications
• Experience with multiple cloud platforms, such as AWS or GCP, in addition to Azure

IT