Customer Support Associate | International BPO

Talent Acquaintance; Ahmedabad District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Ahmedabad is seeking a customer support specialist to provide chat-based assistance, resolve inquiries, and maintain CRM records. You will collaborate with teams to ensure smooth issue resolution and uphold service standards.

Ideal candidates have recent experience in customer-facing roles, strong written and verbal communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with CRM software and support tools.
• High attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues.
• Use problem-solving skills to handle complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions in CRM system.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Communication skills

Problem solving

CRM proficiency

Team collaboration

Attention to detail

Multi-tasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.