Walk-in | Executive / Senior executive - Quality

Savebyswitching; Bengaluru; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Two-way transport

Job summary

Savebyswitching in Bengaluru is seeking a detail-oriented operations assistant who can audit inbound and outbound transactions, produce timely reports, and respond clearly to enquiries from other departments. The role requires strong English communication and proficiency in MS Office.

You will liaise with operations, sales and training teams, conduct mock call sessions to certify new advisors, and work on a rota including Saturdays and Sundays.

Qualifications

• Excellent written and verbal English communications.
• Proficient with MS Office (Excel, Word, PowerPoint).
• Analytical with ability to handle qualitative and quantitative data.
• Strong multitasking and decision-making skills.

Responsibilities

• Audit inbound and outbound transactions per guidelines.
• Ensure timely and accurate reports.
• Provide clear information to enquiries from other departments.
• Liaise with operations, sales and training for coordination.
• Conduct mock call sessions to certify new advisors before live.

Skills

Communication

MS Office

Data analysis

Analytical ability

Comprehension

Tools

MS Office

Job description

Responsibilities:

• Audit inbound and outbound transactions as per the internal quality guidelines.
• Ensure that regular reports are delivered in a timely and accurate manner.
• Provide clear, concise and accurate information in response to enquiries from other departments.
• Liaise and ensure good working relationships with other key management personnel e.g. operations, sales and training.
• Conduct mock call sessions to certify new advisors before they go live.

Skills & Competencies:

Technical:

• Ability to communicate effectively at all levels of staff/management must have excellent written and verbal skills : English
• Good knowledge of MS Office (mainly Excel, Word and PowerPoint)
• Comfortable in working with both qualitative & quantitative data/information
• Good analytical ability.
• Good comprehension skills.

Behavioural:

• Excellent interpersonal skills.
• Should be self-driven and be able to work under minimal supervision.
• Should have good multi-tasking and decision-making skill.

Notes:

• Shift timings 11:00 AM to 8:00 PM
• Two way transport will be provided.
• The selected person will be on probation for minimum 3 months before getting confirmed for this role.
• The role does have incentives.
• The selected person will be required to work on a Rota basis (including Saturday & Sunday).