Associate Team Lead-QC-Insurance & Data Management

Cogneesol; Mohali; On-site; INR 400,000 - 600,000; Full time

Job summary

Cogneesol invites suitable candidates for a Quality Assurance trainee role within its Quality team in Mohali, India. The program includes structured training and mentorship to prepare you for QA responsibilities, auditing insurance and backend data processes.

You will review underwriting and claims procedures, monitor agent performance, and help drive continuous improvements while ensuring compliance with regulatory guidelines and data privacy norms.

Qualifications

• 2 years of experience in quality assurance or related domain.
• Knowledge of underwriting, policy servicing, and claims management
• Familiarity with regulatory guidelines and compliance standards
• Certifications in Quality (Lean, Six Sigma, COPC) or Insurance are an added advantage

Responsibilities

• Conduct end-to-end quality audits of insurance and backend data transactions to ensure compliance with standards and guidelines
• Review documentation accuracy, completeness, and adherence to underwriting and claims protocols
• Identify process gaps, errors, and compliance risks, and provide actionable feedback to operations teams
• Monitor and evaluate agent/processor performance against defined quality benchmarks and SLAs
• Maintain detailed audit reports, scorecards, and dashboards for management review
• Collaborate with operations teams to drive continuous improvement and error reduction initiatives
• Ensure adherence to industry regulations, data privacy norms, and company policies
• Participate in calibration sessions and update audit checklists based on process or regulatory changes
• Prepare, update & validate SOPs
• Supervise & coach interns & new employees

Skills

Analytical skills

Stakeholder management

Attention to detail

Education

Bachelor's degree in business administration, finance, insurance, or related field

Tools

MS Excel

Reporting tools

Audit documentation practices

Job description

Role Overview:

This role is part of our long-term capability-building initiative under Quality team. Selected candidates will undergo structured training and mentorship to prepare them for QAs roles and responsibilities

Key Responsibilities:

• Conduct end-to-end quality audits of insurance & backend data transactions to ensure compliance with internal/external standards and regulatory guidelines
• Review documentation accuracy, completeness, and adherence to underwriting and claims protocols
• Identify process gaps, errors, and compliance risks, and provide actionable feedback to operations teams
• Monitor and evaluate agent/processor performance against defined quality benchmarks and SLAs
• Maintain detailed audit reports, scorecards, and dashboards for management review.
• Collaborate with operations teams to drive continuous improvement and error reduction initiatives
• Ensure adherence to industry regulations, data privacy norms, and company policies.
• Participate in calibration sessions and update audit checklists based on process or regulatory changes
• Prepare, update & validate SOPs
• Supervise & coach interns & new employees

Requirements & Qualifications:

• Bachelors degree in business administration, Finance, Insurance, or a related field.
• 2 years of experience in the related domain
• Strong knowledge of insurance processes such as underwriting, policy servicing, and claims management
• Familiarity with regulatory guidelines and compliance standards
• Excellent analytical skills with high attention to detail and accuracy
• Proficiency in MS Excel, reporting tools, and audit documentation practices
• Strong communication and stakeholder management skills
• Certifications in Quality (e.g., Lean, Six Sigma, COPC) or Insurance are an added advantage

Performance & Conduct:

• Consistent performance rating of “Meets Expectations” or above (minimum 8 times in last 12 months)
• No active disciplinary actions
• Demonstrated ownership and accountability in current role