Walk in Drive - AR callers - Collections representative - Oct 16th

Optum; Chennai; On-site; INR 350,000 - 520,000; Full time

Job summary

Optum in Chennai, India is seeking an Accounts Receivable Specialist with 1.5+ years in healthcare AR to resolve outstanding balances, coordinate with payers and patients, and analyze denials. You will trend data to reduce denial rates and improve overall AR, while handling workflow within set timelines and ensuring accuracy across the claim life cycle.

The role requires strong MS Office skills, HIPAA familiarity, and the ability to communicate effectively with internal and external clients,

Qualifications

• Graduate
• 1.5+ years and above experience in healthcare accounts receivable (Denial Management)
• Functional knowledge of HIPAA rules and regulations and privacy laws
• Solid knowledge of medical insurance (HMO, PPO, Medicare, Medicaid, Private Payers)
• In-depth working knowledge of the various applications associated with the workflows
• Proficient in MS Office software; particularly Excel and Outlook
• Proven ability to communicate effectively with all internal and external clients
• Proven ability to use good judgment and critical thinking skills; ability to identify and resolve problems
• Proven efficient and accurate keyboard/typing skills
• Proven solid work ethic and a high level of professionalism with a commitment to client/patient satisfaction

Responsibilities

• Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment, including coordinating with payers, patients and clients when appropriate
• Analyze and trend data, recommending solutions to improve first pass denial rates and reduce age of overall AR
• Accounts Receivable Specialist that has an "understanding" of the whole accounting cycle / claim life cycle
• Ensure all workflow items are completed within the set turn-around-time within quality expectations
• Be able to analyze EOBs and denials at a claim level in addition they should find trends impacting dollar and #'s, leading to process improvements
• Perform other duties as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Skills

Healthcare AR experience

Communication skills

Problem solving

Typing speed

Education

Graduate

Tools

MS Office

EHR systems

Job description

Primary Responsibilities

• Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment, including coordinating with payers, patients and clients when appropriate


• Analyze and trend data, recommending solutions to improve first pass denial rates and reduce age of overall AR


• Accounts Receivable Specialist that has an "understanding" of the whole accounting cycle / claim life cycle


• Ensure all workflow items are completed within the set turn-around-time within quality expectations


• Be able to analyze EOBs and denials at a claim level in addition they should find trends impacting dollar and #'s, leading to process improvements


• Perform other duties as assigned


• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Graduate


• 1.5+ years and above experience in healthcare accounts receivable required (Denial Management)


• Functional knowledge of HIPAA rules and regulations and experience related to privacy laws, access and release of information


• Solid knowledge of medical insurance (HMO, PPO, Medicare, Medicaid, Private Payers)


• In-depth working knowledge of the various applications associated with the workflows


• Proficient in MS Office software; particularly Excel and Outlook


• Proven ability to communicate effectively with all internal and external clients


• Proven ability to use good judgment and critical thinking skills; ability to identify and resolve problems


• Proven efficient and accurate keyboard/typing skills


• Proven solid work ethic and a high level of professionalism with a commitment to client/patient satisfaction