Walk-in | Deputy Nursing Superintendent

Apollo Hospitals; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Apollo Hospitals in Gurugram is seeking a Senior Nursing Administrator to coordinate nursing services across the hospital. You will oversee staffing, QA, infection control, and patient safety, while ensuring high-quality care and regulatory compliance.

Lead nursing teams, mentor supervisors, participate in accreditation efforts, and collaborate with doctors and support services to optimize hospital operations.

Qualifications

• B.Sc./Post Basic B.Sc./GNM from a recognised institution.
• MSc Nursing or MBA in Hospital Management is an added advantage.
• Valid registration with the respective State Nursing Council.

Responsibilities

• Assist the CNO in nursing administration and deployment of staff.
• Ensure smooth functioning of wards, ICUs, emergency, OT and clinical areas.
• Supervise Nursing Supervisors, Ward In-charges and staff.
• Manage staffing, attendance, discipline, and conduct.
• Support recruitment, induction, and deployment of nursing staff.
• Ensure compliance with NABH, SOPs and clinical guidelines.
• Coordinate continuing education and competency development.
• Maintain nursing documentation and reporting with HIS where applicable.
• Support incident reporting, audits, and quality improvements.

Skills

Nursing administration

Patient-care management

Manpower planning

Team management

Quality & patient safety

Hospital accreditation standards

Communication

Problem-solving

Conflict management

Training & staff development

HIS knowledge

Education

B.Sc. Nursing / Post Basic B.Sc. Nursing / GNM

M.Sc. Nursing / MBA in Hospital Management (added advantage)

Valid registration with State Nursing Council

Job description

Job Purpose

To support the CNO in managing and coordinating nursing services across the hospital, ensuring safe, efficient, and high-quality patient care. The role involves nursing administration, manpower management, quality assurance, clinical compliance, staff development, and coordination with various hospital departments.

Key Responsibilities

1. Nursing Administration

• Assist the CNO in the overall administration of nursing services.
• Ensure smooth functioning of wards, ICUs, emergency, OT, and other clinical areas.
• Supervise Nursing Supervisors, Ward In-charges, and nursing staff.
• Ensure adequate nursing manpower deployment based on patient workload and clinical requirements.
• Monitor daily nursing operations and resolve operational issues.

2. Patient Care & Safety

• Ensure delivery of safe, effective, and patient-centred nursing care.
• Conduct regular nursing rounds and monitor standards of patient care.
• Ensure compliance with medication safety, patient identification, documentation, and infection-control practices.
• Monitor and address patient and attendant concerns related to nursing services.
• Ensure appropriate escalation of clinical and patient-safety issues.

3. Manpower & Staff Management

• Assist in preparing nursing duty rosters and manpower allocation.
• Monitor attendance, punctuality, discipline, grooming, and professional conduct.
• Support recruitment, induction, orientation, and deployment of nursing staff.
• Identify manpower gaps and coordinate with HR and nursing leadership.
• Assist in performance appraisal and staff development activities.

4. Quality & Accreditation

• Ensure compliance with hospital policies, nursing protocols, SOPs, and clinical guidelines.
• Support implementation of NABH and other applicable accreditation standards.
• Conduct nursing audits and identify areas for improvement.
• Monitor compliance with infection prevention and patient-safety standards.
• Support corrective and preventive action plans for identified gaps.

5. Training & Development

• Identify training and competency-development requirements of nursing staff.
• Coordinate continuing nursing education and skill-development programs.
• Ensure completion of mandatory training and competency assessments.
• Mentor Nursing Supervisors and Ward In-charges.

6. Coordination

• Coordinate with doctors, clinical departments, HR, pharmacy, laboratory, infection control, housekeeping, biomedical, and other support services.
• Participate in departmental meetings and communicate decisions to nursing teams.
• Ensure effective communication and coordination between nursing units and hospital administration.
• Escalate significant operational and clinical issues to the Nursing Superintendent.

7. Inventory & Equipment Management

• Monitor availability of nursing supplies, consumables, and equipment.
• Ensure appropriate utilization and minimize wastage.
• Coordinate with Stores and Procurement for timely availability of required materials.
• Ensure proper maintenance and functioning of nursing equipment.

8. Incident & Emergency Management

• Support nursing teams during emergencies, mass casualty situations, and other critical events.
• Ensure appropriate reporting and documentation of incidents and adverse events.
• Participate in root-cause analysis and implementation of corrective actions.
• Support emergency preparedness and disaster-management activities.

9. Reporting & Documentation

• Prepare and review nursing-related reports and operational data.
• Monitor nursing quality indicators and departmental performance.
• Maintain appropriate records related to staffing, audits, training, incidents, and patient-care activities.
• Provide regular updates to the Nursing Superintendent.

Key Performance Indicators (KPIs)

• Nursing quality and patient-safety indicators
• Patient satisfaction related to nursing services
• Nursing audit and accreditation compliance
• Medication and clinical documentation compliance
• Infection-control compliance
• Nursing manpower utilization
• Staff attendance and retention
• Training and competency completion
• Incident/adverse-event management
• Timely resolution of patient and staff concerns

Educational Qualification

• B.Sc. Nursing / Post Basic B.Sc. Nursing / GNM from a recognized institution.
• M.Sc. Nursing / MBA in Hospital Management will be an added advantage.
• Valid registration with the applicable State Nursing Council.

Experience

• 10-15 years of relevant nursing experience, preferably in a multispecialty hospital.
• Minimum 5 years of experience in a nursing supervisory/managerial role is preferred.
• Experience in a NABH-accredited hospital will be an advantage.

Key Competencies

• Nursing administration and leadership
• Patient-care management
• Manpower planning and deployment
• Team management
• Quality and patient safety
• Hospital accreditation standards
• Communication and interpersonal skills
• Problem-solving and decision-making
• Conflict management
• Training and staff development
• Hospital Information System (HIS) knowledge

Behavioural Competencies

• Strong leadership and accountability
• Patient-centric approach
• Professional integrity
• Effective communication
• Teamwork and collaboration
• Ability to work under pressure
• Decision-making skills
• Time management
• Continuous improvement mindset