Walk-in | Customer Service Executive

Hexaware Technologies; Mumbai; Sur place; INR 200 000 - 300 000; Plein temps

Avantages offerts par ce poste

Ghansoli pick-up/drop

Rotational week off

Résumé du poste

Hexaware Technologies Pvt Ltd is hiring Inbound Customer Service Executives to handle incoming customer calls, chats, and emails, resolve customer queries, provide accurate product and service information, maintain customer interaction records, elevate unresolved issues, meet quality and productivity targets, and follow company policies and compliance guidelines.

Candidates must have good verbal and written communication skills, active listening and customer-handling ability, basic computer

Qualifications

• Good verbal and written communication skills.
• Active listening and customer-handling ability.
• Basic computer knowledge and ability to work on multiple systems.

Responsabilités

• Handle inbound customer calls, chats, and emails professionally.
• Resolve customer queries, complaints, and requests within defined timelines.
• Provide accurate information about products, services, and processes.
• Maintain customer interaction records and update internal systems.
• Escalate unresolved issues to the appropriate team or supervisor.
• Meet individual and team targets for quality, productivity, and customer satisfaction.
• Follow company policies, scripts, and compliance guidelines.
• Maintain a positive, patient, and customer-friendly attitude.

Connaissances

Verbal communication

Written communication

Active listening

Basic computer skills

Rotational shifts

Ghansoli pickup/drop

Customer mindset

Problem solving

Formation

HSC / 12th Pass / Diploma / Any Graduate

Description du poste

Job Description

Company: Hexaware Technologies Pvt Ltd
Job Title: Inbound Customer Service Executive
Job Type: Full-time
Work Mode: Work from office
Location: Building no 157, 4th Floor, Hexaware Technologies, MBP, Ghansoli, Navi Mumbai
Shift: Rotational shift
Week Off: Rotational week off
Experience: Freshers and experienced candidates are welcome
Education: HSC / 12th Pass / Diploma / Any Graduate
Communication: Good communication skills required
Transport: Pick-up and drop from Ghansoli Station to office and back
Interview Rounds:

1) HR

2) Ops round

3) Versant Test
Salary: As per industry standards

Job Summary:
Hexaware Technologies Pvt Ltd is hiring Inbound Customer Service Executives to handle incoming customer calls, chats, and emails, resolve customer queries and complaints, provide accurate product and service information, maintain customer interaction records, elevate unresolved issues, meet quality and productivity targets, and follow company policies and compliance guidelines. Candidates must have good verbal and written communication skills, active listening and customer-handling ability, basic computer knowledge, a customer-oriented mindset, and willingness to work in rotational shifts and rotational week offs. Freshers and experienced candidates are both welcome, and HSC / 12th Pass candidates are also eligible.

Key Responsibilities:

• Handle inbound customer calls, chats, and emails professionally.
• Resolve customer queries, complaints, and requests within defined timelines.
• Provide accurate information about products, services, and processes.
• Maintain customer interaction records and update internal systems.
• Escalate unresolved issues to the appropriate team or supervisor.
• Meet individual and team targets for quality, productivity, and customer satisfaction.
• Follow company policies, scripts, and compliance guidelines.
• Maintain a positive, patient, and customer-friendly attitude.

Required Skills:

• Good verbal and written communication skills.
• Active listening and customer-handling skills.
• Basic computer knowledge and ability to work on multiple systems.
• Willingness to work in rotational shifts and rotational week offs.
• Ability to work from the office and use the provided Ghansoli Station pick-up and drop.
• Customer-oriented mindset and problem-solving attitude.
• Ability to work in a fast-paced support environment.

Education & Experience:

• Education: HSC / 12th Pass / Diploma / Any Graduate.
• Experience: Freshers and experienced candidates are welcome.
• Preferred: Prior experience in customer service, BPO, call center, or voice process is an added advantage.

Perks & Benefits:

• Pick-up and drop from Ghansoli Station to office and back.
• Rotational week off.

Job Classification

Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-ins

Contact Details:

Company: Hexaware TechnologiesLocation(s): Mumbai Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.