Customer Care Representative | BPO

Talent Acquaintance; Nagpur District; On-site; INR 167,000 - 279,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle inquiries and resolve issues with courtesy in a fast-paced environment.

You will provide accurate product information, build lasting customer relationships, and collaborate with internal teams to resolve complex complaints while maintaining high product knowledge and achieving performance targets.

Qualifications

• Experience in customer service or call center.
• Excellent written and spoken English.
• Able to multitask in a fast-paced environment.
• Proficient with computers and software applications.
• Team player with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.