Waiter/Waitress

Hyatt Hotels Corporation; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Hyatt Pune is seeking a guest-focused hospitality professional to deliver courteous, professional and flexible service across all restaurant operations. You will host and serve guests, ensuring a memorable dining experience and building lasting relationships.

With a background in Hospitality or Tourism management and at least 2 years in hotel operations, you will contribute to upselling F&B offerings, manage opening and closing procedures, monitor supplies, and handle guest feedback with

Qualifications

• Relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Host and serve guests to ensure an exceptional dining experience.
• Knowledge of F&B products and upsell/cross-sell opportunities.
• Support opening/closing procedures and collaborate with colleagues.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Organization- Hyatt Pune

Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.